Job Description

ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Facilitate the payment of guest’s bill by processing cash, credit card, room charge or special billings. Responsible for recording all financial data required by Accounting and control the issue and return of all guest checks.

Role and Responsibilities: (Includes but is not limited to the following)

• Calculate stated amount of cash bank and drop excess cash at Dispatch Cage by recording denominations of coins and bills on a cashier envelope.
• Accept payment by cash, credit card, comp or credit line billings from food servers. Use hands to operate register and other equipment.
• Record all sales information, grouping sales by server to properly provide information to Accounting for server sales and to pay out tips to server at the end of the shift.
• Monitor the issue of guest checks and verify all checks are accounted for by visually verifying guest check numbers and hash marking the server's control form with appropriate "cash" or "charge" color.

Qualifications

Performance Requirements: (Knowledge, skills and abilities)

• Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgement and adapt instructions/directions from one assignment to another.
• Ability to effectively deal with customer orders, requests and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to read, write, speak and understand the English language in order to complete cash drops, checks, coupons, etc., and communicate with management, guests, and other employees.
• Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to guests.
• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance. Ability to relate to all levels of management, guests and other employees.
• Ability to deal with a number of problems requiring initiative and good judgment.
• Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.
• Ability to read, write, speak and understand the English language to complete production/job requirements and communicate with other employees.
• Mathematical skills necessary to verify/balance reports and perform calculations.
• Ability to access and input information using a moderately complex computer system.
• Sufficient dexterity of hand to use office equipment including computer keyboard, calculator, general office equipment and multi-line telephone.
• Ability to read, write, speak and understand the English language to follow written and/or verbal instructions from management, guests and co-workers.
• Receive payment from guests, make change as needed, verify validity of charges, record charges, and insure vouchers are properly executed, to balance all monies. Deposits/cash drops and secure bank.
• Ability to recognize types of payment to process guest checks. (i.e., currency, charge card, room charge, city ledger, comp, and casino bill back)
• Sufficient manual dexterity of hand in order to use computerized cash register and calculator.
• Ability to operate computerized cash register, calculator, credit card machine, photo copier, and telephone to take guest orders and complete cashiering functions.
• Ability to remain alert throughout the duration of shift and remain calm during heavy business.
• Ability to access and input information into a computerized cash register.
• Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
  
  Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures.
  
  Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information within hotel guidelines.
  
  Maintain inventory of supplies needed to perform job function.
  
  Keep your workstation neat and orderly.
  
  Ability to maintain attendance in conformance with standards.
  
  Ability to maintain a neat, clean and well-groomed appearance.