Job Description

To serve each guest courteously, quickly, and efficiently while adhering to the procedures found in the Guest Service Overview Section of the Operating Standards Manual and the Customer Service and Register Operations Modules in the All Star Training Program; also obeying Church's Cash Handling Policy. Accomplishing tasks in a timely, clean, and orderly manner.

JOB DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Greet all guests with a sincere smile, making them feel welcome with a cheerful, helpful, and respectful attitude while communicating clearly.
• Determine destination of guest's order.
• Take the guest's order within the company mandated 60 seconds service time, including suggestive selling when appropriate.
• Repeat order to ensure accuracy.
• Collect money for the order and deliver the order to the guest, thanking them and inviting them to return (when expeditor is not available). When expeditor Is available, give the guest their receipt, order number, drink cup and thank them for coming.
• Immediately attend to any guest service problem or complaint and notify manager as needed.
• Be able to accurately receive money and count back change.
• Count register fund and assigned at the beginning of the shift and use only assigned drawer.
• Be accountable for all cash Issued and received at the register assigned to you during your shift and count down drawer at the end of shift to ensure accuracy.
• Keep all signed meal tickets and coupons
• Immediately notify Manager in Charge of Shift of any deletions, over-rings or equipment problems.
• Ensure that all product holding times are strictly observed.
• Clean lobby as needed
• Keep service area clean and organized during shift.
• Ensure products on the counter or in the display case are properly rotated and attractively displayed and keep display case Interior and exterior clean at all times.
• Stock the service area with sufficient supply of napkins, cups, lids, etc. and maintain an adequate supply of iced tea.
• Perform any other duties as assigned by the Manager in Charge of the Shift

I. PHYSICAL DEMANDS (minimum qualifications needed to perform the Essential Job Functions.):

A. Lifting Requirement- Medium:

Lifting and carrying 25 to 50 pounds occasionally, and 20 pounds or less frequently.

     B. AN MIT MUST BE ABLE TO:

1. Continuously stand and walk on hard floors to/from the kitchen area, stock room, food preparation area and front lines to oversee team member activities for the duration of a full shift (8 hours)
2. Occasionally lift and stack food and supply items from various heights to/from shelving,
   freezers, coolers, stock rooms, etc. Carry items to/from the service area; occasionally lift and carry trash bags out of trashcans and into outside dumpster.
3. Occasionally climb a footstool or ladder to reach items located on stock shelves, in coolers, freezers, stock rooms, etc.
4. Frequently push or pull, trashcans, brooms, mops, and mop buckets.
5. Frequently sloop or squat to reach items on low shelves or on the floor.
6. Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration units, rooks, drink dispensers, fryers, batter table and ovens.
7. Listen to the needs and advice of managers, team members and guests.
8. Continuously use fingers and wrists lo bilaterally prepare food, unload boxes, etc.
9. Continuously communicate with and listen to guests, management, and other team members to ensure optimal performance.