Job Description

Main Purpose of Job:

To manage the Operations resources and work processes cost-effectively and efficiently to ensure contractual obligations to customers are met, and to continually monitor and improve all department’s profitability, security and performance.

Key Skills and Attributes

• People Management experience essential

• Must communicate clearly and fluently possessing strong interpersonal skills.

• Must be capable of building strong and constructive relationships.

• Should possess excellent analytical capabilities and have strong IT capabilities.

• Experienced within a Union Environment.

• Proven experience in Customer Relationship Management

Key Tasks

• Manage and monitor the departmental budgets in conjunction with the Branch Manager, including headcount.

• Work with Branch Manager to improve the efficiency and effectiveness of the department and manage change where necessary, optimizing resources to meet operational needs.

• Focus on continuous improvement and productivity

• Liaising with customers to ensure the company’s customer care policy is maintained. • Set & monitor team and individual objectives.

• Contribute to the recruitment, training and development of employees, ensuring needs are recognized and met.

• Manage and enhance performance of team members, ensuring a clear focus on SOP’s and Security procedures.

• Contribute to the implementation of the Company’s Health & Safety policy.

• Promote and maintain an effective and harmonious working environment.

• Authorize department’s timesheets and leave applications

• Provide accurate & timely management information regarding the department’s performance, ensuring the systems are updated and maintained. • Communicate with employees to give and receive information by Branch meetings and/or staff briefings.