Job Description

Main Purpose of Job:

To manage the Operations resources and work processes cost-effectively and efficiently to ensure contractual obligations to customers are met, and to continually monitor and improve all department’s profitability, security and performance.

Key Skills and Attributes

• People Management experience essential
• Must communicate clearly and fluently possessing strong interpersonal skills.
• Must be capable of building strong and constructive relationships.
• Should possess excellent analytical capabilities and have strong IT capabilities.
• Experienced within a Union Environment.
• Proven experience in Customer Relationship Management

Key Tasks

• Manage and monitor the departmental budgets in conjunction with the Branch Manager, including headcount.
• Work with Branch Manager to improve the efficiency and effectiveness of the department and manage change where necessary, optimizing resources to meet operational needs.
• Focus on continuous improvement and productivity
• Liaising with customers to ensure the company’s customer care policy is maintained.
• Set & monitor team and individual objectives.
• Contribute to the recruitment, training and development of employees, ensuring needs are recognized and met.
• Manage and enhance performance of team members, ensuring a clear focus on SOP’s and Security procedures.
• Contribute to the implementation of the Company’s Health & Safety policy.
• Promote and maintain an effective and harmonious working environment.
• Authorize department’s timesheets and leave applications
• Provide accurate & timely management information regarding the department’s performance, ensuring the systems are updated and maintained.
• Communicate with employees to give and receive information by Branch meetings and/or staff briefings.