Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Title: Cash Payment Approver
Location: Onsite in Charlotte, NC
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients.
Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The role is based in Charlotte, NC and supports the Howden US Retail business by reviewing payments and providing administrative support to the IBA and Finance teams. The individual is responsible for processing transactions accurately, maintaining up-to-date records, and resolving basic account queries in a timely manner. They will support reporting, assist with team activities and projects, and escalate more complex issues as needed. The role requires adherence to company policies, procedures, and regulatory requirements, with a strong focus on accuracy, professionalism, and confidentiality. Success in this role includes delivering timely, high-quality service to internal and external clients while actively building knowledge and skills through ongoing development.
Core Responsibilities
Process payments and enter data accurately in company systems
Resolve basic account and transaction queries in a timely manner
Maintain organized and up-to-date records, filing, and documentation
Prepare standard reports and provide updates on team activities or issues
Assist with assigned tasks and support team projects as needed
Escalate or redirect more complex queries appropriately
Respond to urgent requests with guidance from senior team members
Policies, Procedures & Compliance
Follow company policies, procedures, and instructions in daily work
Ensure accuracy, proper approvals, and adherence to processes
Maintain high standards of professionalism, ethics, and confidentiality
Complete required training and stay compliant with regulatory requirements
Client & Team Collaboration
Provide timely, professional support to internal and external clients
Communicate clearly and work collaboratively within the team
Share relevant information to support team efficiency and outcomes
Development
Participate in training and development opportunities
Build knowledge of industry practices and regulatory requirements
Qualifications:
Strong attention to detail with the ability to process data accurately
Ability to follow established processes and work effectively in a structured environment
Good problem-solving skills, with the ability to identify issues and escalate when needed
Organized and able to manage multiple tasks and meet deadlines
Willingness to learn new systems and tools; experience with Excel, Word, and PowerPoint preferred
Clear written and verbal communication skills
Team-oriented mindset with a collaborative approach to work
Positive, proactive attitude with a willingness to learn and develop
Ability to work in a fast-paced environment and adapt to changing priorities
Basic awareness of compliance and the importance of following company policies
Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus
The expected base salary range for this role is $40,000 - $50,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA).
In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:
Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
401(k) retirement plan
Flexible Paid Time Off and paid parental leave
Life and Disability insurance
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
We’re Howden, the people first insurance group with employee ownership at its heart.
From launching with just three employees in 1994, we’ve grown to over 23,000 people around the globe. Together, our expertise span the full spectrum of insurance: broking, reinsurance, underwriting, risk consultancy and employee benefits.
We rise to any challenge and are determined to use insurance as a force for good.
