• Ensure effective administration of the cash management and vault access control

• Regular review of reports and internal ledgers

• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.

• Ensure Prompt rendition of all required regulatory and internal reports.

• Availing Branch-wide Transaction Approval

• Customer Service Benchmarking Standards Maintenance

• Customer Complaints Management

• Coordination of Bank-wide Cash Management Unit

• Proofs Preparation and Transactions Reconciliation

• Regulatory compliance and monitoring

• Builds Customers Interest in the Bank’s Products and Services

• Drive digital adoption in line with the Bank’s strategy

Requirements

Education/Qualification

• 
  A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• 
  Minimum of 3 years’ banking experience in Cash Management, Customer Service and Branch Operations.

Skills

• 
  High Integrity
• 
  Excellent Leadership and People management skills
• 
  Good Interpersonal skills
• 
  Pressure Management Ability
• 
  Attention to details.
• 
  Time management skills
• 
  Strong analytical and data processing skills
• 
  Good Customer relations management skills
• 
  Good communication and Problem-solving skills.
• 
  Knowledge of bank products and services
• 
  knowledge of operational risk management
• 
  Flexibility and adaptability to think and act quickly in situations.
• 
  Knowledge of banking regulations, compliance requirements and best practice.