All NRC employees are expected to work in accordance with the organization’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.
The Cash Consortium of Sudan (CCS) is a collaborative platform of over 20 international and national NGOs working to strengthen multi-sectoral humanitarian programming, improve coordination, and increase collective impact across Sudan, hosted by Mercy Corps. In the current crisis context, formal coordination and information flows at the sub-national level remain fragmented, uneven, and highly dependent on individual networks.
To support the operationalization of Area-Based Coordination (ABC) mechanisms at the state level, CCS partners are hosting Information Management (IM) Officers embedded within ABC coordination structures. These positions support the day-to-day information management needs of ABC platforms, ensuring routine data collection, consolidation, tracking, and information flow between partners at the state level and the IMPACT-led ABC Information Management system. NRC hosts this position in Geneina, West Darfur, in support of the state-level ABC mechanism.
The purpose of the ABC Information Management Officer position is to enable the ABC Coordinator to function effectively by maintaining agreed datasets, supporting meeting processes, tracking actions and referrals, and ensuring timely, accurate data flow into the wider ABC IM architecture. The role is operational and supportive in nature: the IM Officer does not lead coordination, conduct analysis, or design IM systems.
Support the ABC Coordinator with routine information management and data upkeep at state level
Maintain and regularly update ABC partner databases, contact lists, participation records, and meeting minutes
Update agreed 3Ws / service mapping trackers using standard templates, ensuring routine data entry, cleaning, validation, and version control of ABC datasets
Maintain action and referral trackers following ABC meetings, documenting commitments and follow-up status
Serve as the state-level IM focal point for coordination with IMPACT’s ABC IM team and feed validated partner data into IMPACT-led IM systems as requested
Follow agreed data protection protocols, data-sharing rules, and access controls, ensuring sensitive data is handled, stored, and shared appropriately
Support transparency and accountability by maintaining accurate and auditable records
Compliance and adherence to NRC policies, guidance and procedures
Track partner submissions and flag gaps, delays, or inconsistencies to the ABC Coordinator
Translate coordination discussions into structured datasets, converting verbal updates into standardized tables, trackers, or matrices
Maintain and update coordination process trackers, including partner engagement status, coverage matrices, and other agreed trackers
Maintain historical records, including document and report repositories and the history of decisions, actions, and coverage changes, supporting trend visibility over time (what changed, where, and when)
Support the systematic capture of gaps and overlaps discussed in coordination forums into agreed IM tools, rather than narrative notes
Prepare standardized coordination inputs for ABC meetings (tables, matrices, coverage summaries), avoiding ad-hoc or narrative reporting
Support the use of standardized templates, variables, and reporting formats agreed with IMPACT
Escalate data protection or sensitivity concerns to the ABC Coordinator and IMPACT
Support handover and continuity during staff turnover by maintaining up-to-date IM files and documentation
Any other tasks as delegated by the line manager
ABC Coordinator (State Level): day-to-day tasking, prioritization, and validation of IM outputs
NRC (hosting agency) programme and operations teams: administrative and operational support, and alignment with NRC procedures
Referral Officer: maintenance of referral datasets and follow-up tracking
IMPACT (ABC IM Team): technical guidance, standardized templates, and data flow into the wider ABC IM architecture
CCS Secretariat: consortium-level coordination and reporting
Relevant cluster IM focal points, as guided by the ABC Coordinator
Bachelor’s degree in information management, statistics, social sciences, development studies, or a related field
Minimum 2–4 years of experience in NGO information management, data support, or M&E roles
Strong practical skills in Excel / Google Sheets and structured data management
Experience working with humanitarian partners and coordination mechanisms is an asset
Strong attention to detail and ability to manage routine data processes
Fluency in Arabic required; working English strongly preferred
Knowledge of the West Darfur context and local actor landscape is a strong asset
Experience working in volatile, access-constrained, or conflict-affected environments
Understanding of data sensitivity and protection considerations in conflict settings
Handling insecure environment
Planning and delivering results
Working with people
Analysing
Communication with impact and respect
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.
We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialise in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.
We stand up for people forced to flee. NRC is a determined advocate for displaced people. We promote and defend displaced people's rights and dignity in local communities, with national governments and in the international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is a global leader in monitoring, reporting on and advocating for people displaced within their own country.
We work with partners across the world through NORCAP, our global provider of humanitarian, development and peacebuilding expertise. NORCAP collaborates with local, national and international partners on finding sustainable solutions to meet the needs of people at risk.
Around 15,000 humanitarians work with the NRC. Most of us are hired locally to work in the field, and a small number are based at our head office in Oslo. Many of our colleagues were once themselves forced to flee their homes.
NRC assisted almost 9.1 million people worldwide in 2024, and with your support, we can help even more.
In order to meet the needs of more than 120 million displaced people worldwide, we need to unite forces across sectors and work together as one team. Through mutual partnerships we are dedicated to finding unique solutions for people who have been forced to flee, helping them build a sustainable future for themselves and their communities.
To find out how you can support our work, please visit nrc.no/corporate or send an e-mail to corporate@nrc.no.
