Job Description

Primary objective of the job:

• Managing incoming receipts and reconciling unidentified, unapplied, and misapplied payments
• Processing credit/debit memos
• Managing inquiries from customer service & collections teams from customer payment activities
• Transfer of daily deposits from the lockbox to customer accounts
• Conducting chargeback process

Main Duties and Responsibilities:

• Coordinate the day‑to‑day operation of the billing process, to involve liaison with the Customer and Order Management team to ensure prompt billing and resolution of queries
• Ensure all final bills are filed on the firm’s document management system
• Anticipate disbursements for inclusion on bills and auto‑match anticipated disbursements
• Deal with recharges and file closures. Update VAT rates in the system when requested
• Raise credit notes and partial credit notes within the system
• Ensure all bills have been received in Accounts by month‑end

Academic qualifications and experience required:

• Bachelor's degree in Finance or Accounting, or any other related field
• Three - Four(3-4) years of relevant working experience
• Previous relevant cash applications experience (preferably in BPM/services industry) is desirable
• Strong understanding of the billing process
• Proficiency in using ERP systems and MS products, such as Excel and Word
• Excellent written and verbal communication skills

Functional skills and abilities:

• Good team player with strong interpersonal and organizational skills
• Ability to work independently and take ownership of projects
• Detail oriented, and strong problem-solving skills
• Good communication skills
• Self‑starter, strong organizational and time management skills
• Strong command of the Spanish language - a plus