Job Description

ABOUT THE ROLE:

The Cash Applications Specialist is responsible for managing the timely and accurate posting of customer payments to accounts receivable. This role processes daily cash receipts from bank lockbox deposits and ACH transactions, applies payments in NetSuite, and researches and resolves discrepancies. The customer base is entirely U.S.-based. The payment volume is dominated by lockbox checks and ACH transfers, with wire transfers occurring only occasionally.

KEY RESPONSIBILITIES:

• Retrieve and review daily bank lockbox images and remittance data; match payments to open invoices in NetSuite.
• Process and post ACH payment batches daily, ensuring accurate application against customer accounts and invoices.
• Process the occasional incoming wire transfer, verifying amounts against remittance advice and posting to the correct customer account.
• Research and resolve unapplied cash, short pays, overpayments, and misapplied payments in a timely manner, coordinating with Accounts Receivable and Sales as needed.
• Reconcile daily cash receipts against the bank statement/lockbox report to ensure all deposits are accounted for and posted same-day or next business day.
• Investigate and clear discrepancies between bank deposits and system postings; escalate unresolved items promptly.
• Communicate with customers (directly or via AR/Collections) to obtain remittance detail when payments arrive without adequate backup.
• Maintain organized records of remittance advices, deposit backup, and supporting documentation for audit purposes.
• Assist with month-end close activities related to cash application, including reconciling the cash application clearing account.
• Identify and recommend process improvements to increase efficiency and accuracy of the cash posting process

SKILLS AND QUALIFICATIONS:

• 2–5 years of hands-on cash application/cash posting experience in accounts receivable or general accounting.
• Direct experience processing lockbox deposits and ACH payments at a sizable U.S. bank (PNC preferred, but any major U.S. bank platform is acceptable — process and tools are very similar).
• Comfortable handling occasional wire transfers accurately (low volume, not the primary focus of the role).
• Strong attention to detail and accuracy in a high-volume transactional environment.
• Solid Excel skills (pivot tables, VLOOKUP/XLOOKUP, basic reconciliation).
• Strong organizational and time-management skills; able to meet daily posting deadlines.
• Good written and verbal English communication skills for interacting with internal teams and U.S.-based customers

Strongly Preferred

• Hands-on NetSuite experience, specifically posting/applying cash and reconciling AR — this is a high priority for us. Candidates with NetSuite background should be flagged as top matches.
  

Nice to Have

• Prior experience specifically with PNC Bank's commercial banking/lockbox portal.
• Experience in a B2B environment with high invoice/payment volume.
• Exposure to AR aging, deduction management, or credit/collections processes.