Job Description

Job Purpose

The Cash Application & Collections Analyst is responsible for the accurate and timely application of customer payments, maintaining cash application records, and resolving payment allocation issues. The role also involves analysing customer accounts, collecting outstanding balances, and working with customers to resolve payment queries and overdue debt.

The position will initially report to the Cash Manager and will transition to reporting to the Collections Team Manager.

About Group Finance

In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Stephen Lamb, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.

It’s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support.

Key Responsibilities

• Match incoming payments to the relevant remittance advice and investigate any discrepancies or unidentified cash receipts.
• Monitor and reconcile customer accounts to ensure payments are allocated accurately.
• Investigate and resolve unapplied cash, short payments, overpayments, deductions, and disputed invoices.
• Manage a portfolio of customer accounts to ensure the timely collection of outstanding balances.
• Contact customers via email to recover overdue payments and negotiate payment plans where required.
• Build and maintain positive relationships with customers to support effective debt recovery while maintaining high levels of customer satisfaction.
• Escalate high-risk accounts and significantly overdue balances in accordance with company procedures.
• Support month-end and year-end closing activities by ensuring cash application and collection records are accurate and up to date.
• Prepare and provide regular reports on cash application performance, aged debt, and collection activities to management.

Skills & Experience

• 2 or more years of experience in cash application and collections.
• Strong written and verbal English communication skills.
• Proficiency in Microsoft Excel.
• Ability to work in a fast-paced environment with a proactive approach, managing multiple priorities and meeting tight deadlines while maintaining accuracy and quality.
• Experience with Microsoft Dynamics and Great Plains is an advantage.
• Bachelor's degree in Finance, Accounting, Economics, or another business-related discipline.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together , to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.