Job Description

RESPONSIBILITIES & TASKS:

• Accurately process daily customer payments by uploading and reversing receipts in the Accounts Receivable (AR) system for invoice matching.
• Monitor daily bank transaction and ensure timely system updates.
• Perform reconciliations by verifying receipt postings against bank statements and resolving variances with appropriate support.
• Collaborate closely with internal teams to resolve unapplied or unidentified payments by investigating and matching to the correct customer invoices
• Perform AR adjustments including mismatch corrections, write offs, write backs, and account reconciliation as required.
• Manage and process customer payment refund upon necessary approval.
• Initiate and drive resolution processes with internal partner to address unapplied or disputed payments.
• Ensure effective and timely resolution of customer issues relating to cash application.
• Monitor and act on key KPIs including reduction in unapplied receipts, responsiveness, resolution time, and customer satisfaction metrics.
• Maintain accurate documentations of customer interactions, collections notes, and supporting evidence for account actions.
• Generate, track, and analyse daily cash application reports and month end reports for internal tracking and reconciliation purposes.
• Liaise with business units to support finance-related process improvements.
• Participate in system testing, continuous improvement initiatives, and other tasks or projects as assigned.
• Support month end closing activities.
• Establish and maintain cross functional relationships across the business to improve customer satisfaction.
• Support internal and external audits by preparing and providing required documentations.

REQUIREMENTS:

• Diploma or Bachelor’s Degree in Accounting, Business Administration, Finance, or equivalent.

• Minimum one (1) to two (2) years of relevant working experience in cash application, accounts receivable or Finance operations.
• Exposure to a shared services experience or multinational environments is an advantage.
• Fresh graduates are also encouraged to apply.
• Good understanding of AR process.
• Familiarity with billing and AR principles.
• Proficient in Excel and ERP systems (e.g., Oracle)
• An additional ability to converse in Mandarin verbally & in writing would be preferable.