Job Description

Business Overview:

The Public Sector Lockbox business is a 24/7 operation that provides a wide range of services to government clients, helping them manage their receivables and critical documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry, all carried out within a POD or small team environment.

In this role, you’ll be expected to support production across all four shifts, including holidays and weekends when needed. All candidates must successfully complete a government-required background check before starting. There may also be times when extended hours are needed to complete job requirements.

The Support Analyst is a key part of the Public Sector Lockbox Operations team, providing hands-on support to both the team and leadership. The main focus of this role is managing access controls for more than 500 employees at the Newark, Delaware lockbox, a 24/7 facility running across four shifts.

Beyond access control, this role also covers supply inventory management, operational reporting, and general administrative support. Because this work regularly involves confidential client and employee information, a high level of professionalism, discretion, and attention to detail is essential. Expanded detail of these functions is below.

Key Responsibilities

Access Control Management – 35%

• Initiate and maintain physical access controls
  • Verify access control eligibility based on Treasury Folder clearance
  • Create and activate access badges following strict client (US Government) security guidelines, managing all on-boarding responsibilities
  • Provide appropriate level-based system and entry access within outlined client security guidelines
  • Perform maintenance on all badging records (name changes, reissue and lost etc.)
  • Perform maintenance on all system access records to account for increased job knowledge and rotational functional access (shared folder access, lock-down groups to meet restricted proxy requirements, etc.)
  • Produce daily, weekly and monthly access control reports per compliance requirements
• Terminate and destroy access controls
  • Deactivate all access controls upon termination notification within strict client security guidelines
  • Execute all termination requirements – badge destruction, removal of system and entry access, locker clearance, and provide termination notification to compliance manager per security guidelines - all within 24 hours of notification
• Audit participation and Compliance Support
  • Maintain exemplary organization of access control documentation to ensure zero audit findings in frequent internal, external, and client audits on access controls.
  • Adhere to all client and internal controls for access control devices, reporting, and documentation
  • Participate in side-by-side auditor process reviews, answering any questions as needed.
  • Support the Compliance Officer with MCA preparation as needed

Inventory Management – 25%

• Maintain constant awareness of critical lockbox supply inventory levels. Monitor, maintain and order unique, client-specific supplies across multiple vendors for Delaware Lockbox, adjusting based on shifting volume demands as needed
• Access P2P, MarketPlace, etc. to fulfill all orders – handling quotes, invoices, purchase orders, returns and follow-ups with multiple vendors
• Build and maintain good working relationships with supply vendors, reaching out professionally for quotes and to resolve any issues.
• Partner with 24/7 operations team members and managers to research and fulfill special order requests for transformation projects, people strategy projects, and other ad-hoc requests.

Reporting Function Support – 25%

• Record all errors flagged through the manual Intercept process on a daily basis.
• Log transmittal discrepancies identified by the operations team throughout each shift, timely escalating any issues that require attention from the leadership team.
• Track and maintain daily attendance records for contractor staff to ensure accurate staff reporting and vendor accountability.

Other Duties as needed – 15%

• Effectively partner with operational vendors such as RES, housekeeping, and assorted equipment vendors to ensure contractual obligations are met
• Submit departmental Marketplace and Technology tickets as needed
• Accurately prepare and submit departmental travel and expense reports within required timeframes
• Prepare for frequent client tours and senior management events (site, materials, and meeting space preparation)
• As needed, prepare senior management presentations capturing departmental metrics and analysis.
• Fulfill departmental Reward & Recognition orders as requested
• Assist sister operations sites as needed. Serve as contingency for sister sites and Delaware administration.

Job Qualifications:

• High School diploma or GED required, BS/BA preferred
• U.S. Citizenship or Permanent Residency (green card) is a requirement for this position
• Required to pass an extensive background check that is renewed every 5 years
• 1 – 3 years of relevant, administrative or office manager experience, in lockbox operations environment preferred.
• Experience with Citi Corporate Expense Management policy, preferred.
• Multi-shift experience preferred. Schedule flexibility to accommodate 24/7 management coverage needs and off-shift meetings
• Strong interpersonal skills and positive peer engagement experience in a diverse, team environment
• Consistently maintain a pro-active state of mind, with a proven system of follow-up and questioning to ensure procedures are followed according to strict client and Citi requirements.
• Excellent problem-solving skills to promptly and effectively resolve ad-hoc inquiries throughout the day. Proven experience and willingness to own an issue and bring it to completion
• Must have strong attention to detail and solid time management skills
• Exceptional organizational skills
• Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
• Proficient in Windows and all Microsoft Office products, specifically PowerPoint, Excel and Word.
• Excellent written and verbal communication skills across diverse audiences and levels

Shift: Monday - Friday 10:30am - 7:00pm

In Office Position

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Primary Location:

Newark Delaware United States

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Primary Location Full Time Salary Range:

$43,960.00 - $57,340.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 24, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi

View Citi’s EEO Policy Statement and the Know Your Rights poster.