Job Description

Business Overview:

The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. A successful candidate must be able to work most holidays and weekends and successfully complete the background and Treasury File process.

Responsibilities:

Primary responsibility for this position is to process Public Sector applications specifically in client-impacting and quality control functions such as intercept, sRGB review, end-of day cutoff, dispatch auto verification, reject processing, data entry, etc.

•Responsibilities may also include accurate data entry of both alpha and numeric data entry to process Public Sector Records
•As a critical member of operations production team, meet and/or exceed production and quality standards across minimum of three of the site’s functional areas, as well as being a subject matter expert
•Professionally interact with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
•Fully understand the full operational flow and perform multiple operational functions as business needs fluctuate throughout the business day
•Within a strictly regulated environment, adhere to all departmental policies, client requirements, and compliance guidelines
•Expected to identify potential issues, recommend solutions and escalate to local management as necessary
•Expected to identify and submit process improvements
•May support training needs
•May participate in projects and/or committees as appropriate

Qualifications:

Required

• A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment.
• Public Sector Lockbox operations experience preferred.
• Strong proficiency and productivity in at least three functions (mailroom, batching, scanning, data entry, dispatch, and etc.) Proficiency includes all aspects of that function.
• Must have consistently proven high-quality metrics above standard in the functional areas.
• Must have strong attention to detail, proficiency with numbers, and solid organization skills.
• Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast-paced environment.
• Demonstrated history of flexibility, performing various functions within multiple functional areas.
• Intermediate Microsoft Office required. TMS and Citrix skill preferred.
• Effective written and verbal communication skills.
• Ability to perform a full shift of standing and lifting up to 40 lbs.
• Demonstrated history of working independently while being a respectful team member.
• Able to work additional hours based on business needs.
• Able to work a weekend day.
• Manual dexterity required, all tasks are repetitive.
• U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position.
• Must pass an extensive background check (renewed every 5 years).
• High School diploma or GED required.
• Shift: Sunday to Wednesday 5:00pm - 3:30am

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$39,520.00 - $46,810.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 18, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi

View Citi’s EEO Policy Statement and the Know Your Rights poster.