Job Description

• Business Overview:The Public Sector Lockbox business is a multi-shift, 363 days-per-year operational unit which provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. The core function of this business in Getzville is Data Entry. A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands.Responsibilities:As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards in all data entry functions including the auditing of those functionsDemonstrate high level of focus and attention to detail, ensuring strong quality and minimizing reworkReadily and positively adapts to changes in deadlines and changes in daily work assignmentsExpected to escalate observed issues timely and appropriatelyProactively identify opportunities for process improvements yielding increased productivity and efficiency for the operationProfessionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are metAssist with staff education as neededOperate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelinesAccept feedback in a constructive mannerActively engage in cross-site, cross--shift committees and initiativesActively contribute to a positive team environment and cultureEmbrace change and support business directivesTreat everyone with dignity and respectAdhere to Citi Values and Code of ConductOther duties to support the business as neededQualifications:Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environmentAbility to work in a fast-paced team-oriented operation with strict deadlines and service levelsFlexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levelsDemonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamworkExcellent attention to detail, targeting straight-through-processingGeneral PC Proficiency; including MS Office and Lockbox ApplicationsPublic Sector Lockbox operations experience preferredExcellent written and verbal communication skillsSelf-motivated with strong time management skillsHighly motivated and execution drivenAble to work a flexible schedule to accommodate weekends/holidays and additional hours as requiredPrior Lockbox, payment processing, banking experience or operations experience preferredStrong data entry skillsManual dexterity required, all tasks are repetitiveU.S. Citizenship or Permanent Residency (green card) is a prerequisite for this positionMust be able to speak/write/understand EnglishMust pass an extensive background check including criminal, credit and drug (renewed every 5 years)High School diploma or GED required

Cash and Trade Processing Representative 2 – Public Sector Lockbox

Business Overview

The Public Sector Lockbox provides a variety of services to government clients assisting them in managing their receivables and documents. It is a 24/7 operational unit located in Buffalo, NY.

Position Description

• Provide transactional processing support for respective product
• Responsible for data entry and auditing of client products
• Participate in activities related to compliance with procedures and control
• Perform multiple transactions of moderate complexity to achieve operating efficiency and high level of productivity
• Provide backup coverage for team members and assist as needed
• Desire to learn and be a productive member of a team environment
• Adhere to all departmental guidelines and policies
• This requisition is for personnel currently working within the Buffalo Public Sector Department.

Desired Skills and Qualities

• Communications Skills (verbal and written)
• Computer/Technical Literacy
• Flexible/Adaptable
• Multicultural Sensitivity/Awareness
• Teamwork
• Interpersonal Abilities
• Problem-Solving/Reasoning
• Leadership Skills
• Hard-Working/Work Ethic
• Motivation/Passion
• Positive Attitude/Energy
• Professionalism
• Self-Confident
• Self-Motivated
• Willingness to Learn

Qualifications

• Successful candidate must be able to successfully complete the Background and Treasury File process
• U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
• High school diploma or equivalent required
• Basic MS Office skills
• Must be able to meet data entry productivity and quality goals
• Must have strong attention to detail and solid organizational skills
• Ability to work independently while also being a team member
• Ability to respond under pressure and multi-task
• Ability to work overtime and flexible work hours based upon business needs
• Excellent attendance required
• Hours: This posting is for an on-site evening shift position that requires you work at least one weekend day.

Job Family Group:

Operations - Transaction Services

Job Family:

Cash Management

Time Type:

Full time

Primary Location:

Getzville New York United States

Primary Location Full Time Salary Range:

$37,440.00 - $44,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Sep 22, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.