Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Caseworker - Bilingual based in Canada.
This role supports patients and customers by helping ensure reimbursement-related requests are handled accurately, efficiently, and with care.
You will coordinate documentation, case updates, follow-ups, and communications throughout the reimbursement process.
The position offers the opportunity to resolve routine issues, identify workflow gaps, and help reduce delays that may affect access to services.
You will collaborate with internal and external stakeholders to clarify requirements and move cases toward resolution.
The role also involves maintaining accurate records and monitoring trends to strengthen operational visibility and service quality.
As part of a collaborative and service-focused environment, you will contribute to process improvements and more scalable support solutions.
This is a strong opportunity for a bilingual professional with experience in healthcare support, reimbursement, case coordination, or customer operations.
Accountabilities
- Support reimbursement processes by ensuring coverage-related requests are handled accurately, consistently, and within appropriate timelines.
- Coordinate benefits documentation, case updates, follow-ups, and reimbursement communications to keep cases progressing efficiently.
- Review and resolve routine reimbursement issues, documentation gaps, and workflow exceptions to minimize delays and support positive access outcomes.
- Maintain complete and accurate case records, reimbursement documentation, and system updates to ensure reliable operational tracking and reporting.
- Monitor reimbursement trends, recurring issues, and escalation indicators to identify opportunities for proactive resolution and service continuity.
- Collaborate with internal and external stakeholders to clarify reimbursement requirements, exchange relevant information, and facilitate case resolution.
- Contribute to process improvements, workflow enhancements, and operational readiness initiatives that improve the scalability and effectiveness of reimbursement support services.
Requirements
- High school diploma, GED, or equivalent professional experience.
- At least 2 years of experience in reimbursement support, patient services, customer operations, healthcare support, case coordination, claims support, or a related field.
- Bilingual communication skills appropriate for supporting diverse customers and stakeholders in Canada.
- Strong organizational skills with the ability to manage multiple cases, documentation requirements, and follow-up activities accurately.
- Good attention to detail and the ability to identify missing information, workflow issues, and potential escalation points.
- Effective written and verbal communication skills, with the ability to work collaboratively with both internal and external stakeholders.
- Comfortable working with case management, customer relationship management, or other operational systems and maintaining accurate records.
- A proactive, service-oriented mindset with the ability to resolve routine issues while escalating more complex matters appropriately.
- Certification or additional training in reimbursement support, patient access, customer support, service management, CRM systems, or process improvement is considered an asset.
Benefits
- Competitive compensation and a comprehensive benefits package.
- Medical, dental, and vision coverage.
- Resources supporting physical, emotional, financial, and social well-being.
- Family-focused support programs, which may include backup dependent care, adoption assistance, family-building support, and caregiver resources.
- Behavioral health and mental wellness resources.
- Paid parental leave and paid caregiver leave.
- Training and professional development opportunities.
- Mentorship programs and opportunities to participate in employee resource groups.
- Volunteer and community engagement opportunities.
- A supportive and inclusive work environment focused on employee growth and well-being.
- Full-time remote work opportunity based in Quebec, Canada.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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