Job Description

Do you have the resilience, empathy, and dedication to make a real difference in the lives of survivors seeking justice and redress?

Expressions of interest are invited from substantive B2 grades on level transfer to the role of case worker within the Redress Operations Unit.

Caseworkers within the Operations Unit receive and process applications to Scotland’s Redress Scheme, supporting survivors and other applicants up to the point when their application is passed to Redress Scotland for a determination. This work provides challenge and opportunity for those with an interest in contributing to an area where you can make a very real difference to the lives of those who have suffered historical child abuse in Scotland.

You will be the first point of contact for survivors seeking information about the redress scheme and its application processes, and provide support throughout the process of applying for redress by advising how to apply, giving information on what documents are needed and how to find supporting documentation or signpost to agencies who can help.

You will work as part of a team to deliver consistent, survivor centred support, ensuring applications are progressed and each applicant has a clear point of contact.

Responsibilities

• Manage a varied caseload supporting survivors and their next of kin, signposting to external agencies for additional support
• Liaise with key stakeholders and other organisations who provide support to prospective applicants to the scheme.
• Responsible for the processing of applications, ensuring full and correct information is included. This will include supporting applicants to obtain the necessary evidential requirements for the scheme and liaising with relevant contacts to verify information received.
• Maintain accurate and up to date records on the case management system to ensure application progress is clear and documented, whilst adhering to data handling requirements.

• Agree and manage the submission of applications to Redress Scotland in line with the applicant’s wishes, and respond to any requests for additional information to support the determination of redress awards.

• Responsible for sharing the outcome decision with survivors and applicants, and supporting them through the next steps.

Behaviours

• Working together (Level 3)
• Delivering at pace (Level 3)
• Communicating and influencing (Level 3)
• Managing a quality service (Level 3)
• Making Effective Decisions (Level 3)

Location and Working Pattern

These posts are based in Edinburgh (VQ). Please note that these posts will be in line with the current hybrid policy with a requirement for attendance in the office 2 days per week however, this will only be implemented following a period of initial office based training.

These are permanent posts and are available as a full-time role. Staff with alternative working patterns are also invited to apply. We will assess proposed working patterns against the business requirements for this post.

The work is personally and professionally rewarding but can also be challenging. We recognise working with this subject matter is not for everyone. We are looking for colleagues with strong interpersonal skills and resilience, capable of handling sensitive and challenging telephone conversations with survivors of abuse.

There will be bespoke professional support covering resilience and self-care available for all staff in these roles/

How to Apply

Please submit an Expression of Interest (maximum 750 words) outlining your suitability for the role, relevant skills and experience, and what you would bring to the team.

Vacancy closes at 11:59pm on the 10th June 2026.

Interviews

Interviews dates tbc.

Selection Process

Applications will be reviewed by panel. Shortlisted candidates who are considered to have the skills and experience will be invited to interview with the hiring manager and another panel member. The panel will recommend the candidate considered most suitable for the post.

For any questions relating to your expression of interest please contact Claire.clarke@gov.scot

You should also confirm that you have discussed this opportunity with your line manager and that they would be content to release you if the application is successful.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

You can find further information about Scotland’s Redress Scheme here: Scotland's Redress Scheme: guidance, legislation and resources - gov.scot