Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Caseworker in Canada.

This role is ideal for a compassionate and detail-oriented professional who is passionate about supporting patients and healthcare providers through high-quality case management services. You will play a key role in coordinating patient support programs, managing access and reimbursement processes, and ensuring a positive experience throughout the patient journey. Working within a fast-paced healthcare support environment, you will handle inbound and outbound communications while maintaining accurate documentation and compliance standards. The position requires strong communication skills, organizational abilities, and the capacity to manage multiple cases simultaneously. You will collaborate with internal teams, healthcare professionals, and funding bodies to help ensure continuity of care and effective program delivery. This is an opportunity to contribute to meaningful healthcare outcomes while growing within a supportive and purpose-driven environment.

Accountabilities

You will be responsible for managing patient support cases, coordinating communication with healthcare stakeholders, and ensuring the successful execution of case management processes and support programs.

• Manage assigned patient support cases and projects while ensuring adherence to established operational protocols and service standards
• Provide telephone-based support to patients, healthcare professionals, and funding bodies regarding reimbursement, access, compliance, and therapy-related inquiries
• Conduct outbound follow-up calls to support patient engagement, continuity of care, and program participation
• Administer case management activities including clinical monitoring, patient follow-up, compliance tracking, therapy interruption monitoring, and adverse event reporting
• Document all interactions and activities accurately within program-specific databases and systems
• Participate in market research initiatives involving physicians, pharmacists, patients, and allied healthcare professionals when required
• Collaborate with managers and team members to ensure smooth case coverage during planned absences and workload transitions
• Support onboarding and training activities for new caseworkers through shadowing and call monitoring
• Maintain compliance with internal processes, documentation standards, and reporting requirements
• Communicate process improvement feedback regarding workflows, systems, and interdepartmental collaboration opportunities

Requirements

The ideal candidate is highly organized, service-oriented, and comfortable working in a healthcare support environment that requires empathy, multitasking, and attention to detail.

• Minimum of 1 year of experience in customer service, case management, or a related support role
• Strong communication skills with the ability to interact professionally with patients, healthcare providers, and internal teams
• Excellent organizational skills and the ability to manage multiple priorities simultaneously
• Strong problem-solving and analytical thinking abilities
• High attention to detail and commitment to documentation accuracy
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
• Experience in the medical, pharmaceutical, or healthcare industry is considered an asset
• Bilingual proficiency in English and French is considered an asset
• Ability to work effectively in a fast-paced, team-oriented environment
• Postsecondary education in business administration, healthcare, customer service, or a related field is preferred, or an equivalent combination of education and experience

Benefits

• Competitive salary package
• Comprehensive medical, dental, and vision coverage
• Wellness-focused benefits supporting physical, emotional, financial, and social well-being
• Paid parental leave and caregiver support programs
• Family-building and dependent care assistance programs
• Professional development, training, and mentorship opportunities
• Inclusive and collaborative workplace culture
• Opportunities to participate in employee resource groups and volunteer initiatives
• Career growth within a healthcare and patient support environment

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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