Job Description

Veritas-HHS seeks several Caseworkers to work at the 20th Judicial District Child Support Services of TN office located in Nashville; TN. Caseworkers are needed for the following departments: establishment, enforcement, intergovernmental, early intervention & IWO monitoring and locate/monitoring.

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Most places you work, someone else owns the outcome. Here, you do.

Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support — not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up – Your success and the company’s success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It’s one of the many ways we give back to those that do socially useful work, prosper, and have fun.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Volunteer Paid Time Off
• Time off provided on most State Holidays
• Nectar Rewards
• On-Demand Pay

About this Position:

This entry level Caseworker position provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations.

Our Training Process:

We strive to provide the best possible training experience for all new hires. To ensure a strong foundation, all new employees will begin with a three-week training program led by our Chief Trainer. During this time, you will gain an overall understanding of the child support process as well as your department’s policies and procedures.
Following this, your department’s Team Lead will continue your training, going more in-depth to provide you with specialized knowledge related to your role. In addition, you will be enrolled in state new hire training and training specific to your department to further support your development.

Work Schedule:

In office, Monday – Friday 8:00 am to 5:00 pm.

One-hour unpaid lunch break and two fifteen-minute paid breaks.

Primary Responsibilities

• Analyze case information and take the next steps pursuant to State policies and procedures.
• Conduct interviews/collect DNA samples/negotiate consents/refer to community services.
• Prepare legal documents and correspondence related to a case.
• Work state system prompts to keep case information current and support automated case actions.
• Perform annual reviews on assigned cases.
• Perform initial locate activities.
• Track own performance through special reports.
• Receive, evaluate, and resolve customer problems and complaints.
• Update state system with appropriate new information and records detail of customer contacts.
• Take all actions available to resolve customer concerns.
• Other related duties as assigned.

Requirements

Associate’s degree or Paralegal Certification preferred.

At least two years of experience in legal environment or government case processing; public contact experience preferred.

Education can be substituted for years of experience.

Demonstrated ability to communicate, participate in a team environment and commit to team and office goals and core values.

Final candidates will be subject to a background check as part of the hiring process. The background check process requires submitting your fingerprints at one of the listed facilities. Please note that it may take up to two weeks to clear before your start date. During this time, you will also begin your online onboarding paperwork, which should be completed in a timely manner.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Incumbents are held accountable for all duties of the position.