Posting number: 2026-00392E
Department: Human Services
Division: Children, Youth and Families
Job classification: Casework Supervisor - Children, Youth & Families - General Protective Services Intake
Posting type: Open
Categories: Community Services, Social Services, Human Services, Community and Social Services
In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected. Education and work experience fields must be completed, regardless of the presence of an attached resume.
Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.
For questions regarding this posting, please contact Kimberly Lorenzoni, Human Resources Position Specialist, Klorenzoni@norcopa.gov or 610-829-6372.
Equal Employment Opportunities – It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.
The Casework Supervisor – Children, Youth, & Families – General Protective Services (GPS) Intake position is an advanced supervisory social service position currently responsible for the planning, oversight, direction, and evaluation of assigned General Protective Services Intake staff. An important aspect of this work is the use of social work knowledge and experience for the ongoing systemic evaluation of problems referred to the agency, and a preliminary assessment of risk and intervention response times. Considerable initiative and independent professional judgment are expected in tending the needs of children and families and recommending development/expansion of community supports and resources.
This position reports directly to the General Protective Services (GPS) Intake Program Director.
This position is responsible for supervision over Caseworkers in the General Protective Services (GPS) Intake Unit.
Directs, plans, and coordinates the activities of caseworkers in the General Protective Services (GPS) Intake Unit via individual supervisory conferences, unit meetings, and review of case records to ensure consistent decision making, provision of services, and compliance with state and Federal laws and regulations, agency policies, agency procedures, and Court orders.
Ensures casework staff provides required information and paperwork on a timely basis to agency support units (fiscal, clerical, Health Choices, data entry, etc.) to facilitate the preparation of required reports, enrollments, and referrals.
Approves leave requests of supervisees to ensure coverage of unit.
Completes performance evaluations. Recommends and administers appropriate disciplinary action, as warranted.
Maintains current job descriptions on all supervisees.
Reviews and assigns referrals accepted for General Protective Services (GPS) assessment, designating preliminary level of risk and caseworker response time.
Conducts 10-day supervisory review of all assigned cases to ensure proper case planning and service provision.
Reviews and determines referrals requiring continuing (post intake) agency involvement and recommends appropriate agency unit assignment. Assists with smooth transfer of case responsibility.
Ensures that assigned workloads are maintained at comparable levels and/or as appropriate to supervisee’s position classification.
Acts as back up to unit caseworkers and provides or delegates for appropriate services to their caseload assignments in their absence.
Participates in agency and inter-agency staffing, supervisors’ meetings, case reviews, court hearings, and other meetings and conferences related to the agency General Protective Services (GPS) Intake services to ensure effective delivery of agency services.
Informs management about General Protective Services (GPS) Intake needs, staffing needs, and high public profile situations.
Resolves complaints from clients, community, and staff regarding unit operation.
Responsible for establishing and maintaining necessary working relationships with other units and offices to facilitate the delivery of Agency services.
Acts as agency representative/liaison with community groups and service providers to promote agency goals and objectives. Promotes sound public relations with other agencies and the community in general. Educates and informs the public regarding agency mandates, policies, and procedures.
Trains and orients new General Protective Services (GPS) Intake staff and provides ongoing staff training. Complete reviews with assigned casework staff that focus on quality assurance, staff accountability, and compliance with child welfare regulations to protect children and support families effectively. Participates in developing and implementing training programs for agency staff.
Orients new staff and student interns.
Maintains professional growth and development by attending seminars and conferences. Stays informed of advancements in field through review of current professional literature.
Reviews on-going computer management reports to monitor service activity and case assignments. Identifies system problems and participates in efforts to resolve identified problems.
Prepares and periodically revises policy and procedures related to assigned program area.
*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
EDUCATION & EXPERIENCE – Possession of a Bachelor’s degree in Sociology, Social Welfare, Psychology, Gerontology, Criminal Justice, or other related Social Sciences; OR
Possession of a Bachelor’s degree which includes, or is supplemented by, twelve (12) college credits in Sociology, Social Welfare, Psychology, Gerontology, Criminal Justice, or other related social sciences; AND
At least two (2) years of full-time professional social casework experience in a public or private social services agency. (Public or private social work is defined as professional work identifying and evaluating consumer problems and formulating, implementing, or directing an appropriate service plan. This requires in-depth interviewing to obtain comprehensive information about consumer needs, counseling, providing information about available programs, determining eligibility for program services, and negotiating on behalf of consumers with referral agencies to successfully implement appropriate services.)
Knowledge of the basic principles of supervision.
Knowledge of current case management and social work principles, practices, and methodology.
Knowledge of individual and group behavior and methods used in working effectively with children, youth, families, people who are mentally disabled, people who are physically challenged, and others.
Knowledge of the basic principles and methods of program interpretation and community organization.
Knowledge of the rules, regulations, policies, and procedures that relate to the provision of social services.
Knowledge of current social, economic, and health problems and available resources.
Ability to plan, organize, and supervise the work of a professional and non-professional social service staff.
Ability to analyze, interpret, and evaluate case records and recommend sound courses of action.
Ability to orient and train subordinates on rules, regulations, policies and procedures, and provide technical assistance.
Ability to establish and maintain effective working relationships with clients, families, agency staff, community service agencies, facilities, and the general public.
Ability to clearly express ideas verbally and in writing.
Ability to maintain confidentiality at all times.
Ability to read, write, speak, understand, and communicate in English to perform the duties of this position.
Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.
While performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear.
The employee must occasionally lift and/or move up to twenty-five (25) pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, private homes, etc. These work environments may range from quiet to loud.
Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
PAY GRADE: HS/GR38B
Updated November 2026
Founded in 1752, the County of Northampton is located 60 miles north of Philadelphia and 80 miles west of New York City. The Northampton County Government Center
is located at 669 Washington Street in Easton, PA. For additional information on the County of Northampton, please visit www.northamptoncounty.org.
