Job Description

Posting number: FY26-00024

Department: Community Action Agency

Job classification: Case Worker, Grant Funded, Community Action Agency

Posting type: Open

Categories: Clerical & Data Entry

Summary

This position assists clients by determining eligibility for programs and providing counseling and referral services.

Examples of duties

• Answers telephone calls, greets visitors, provides information and assistance, and schedules appointments.
• Assists clients in completing applications.
• Receives and processes applications to determine eligibility for programs and services.
• Prepares regular and special reports for submission to state and grant-funding agencies.
• Maintains files and records.
• Refers clients to community service agencies.
• Conducts home visits to complete intake processes for homebound clients.
• Performs any other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of program and granting agencies' policies and procedures.
• Knowledge of federal poverty guidelines.
• Knowledge of relevant federal and state laws, county ordinances, and department policies and procedures.
• Knowledge of computers and job-related software programs.
• Skill in problem solving.
• Skill in the development of reports.
• Skill in prioritizing and planning.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Ability to communicate orally and in writing in the English language and orally in the Spanish language.

Qualifications

• Must have a high school diploma or GED from an accredited institution.
• Must have at least four ( 4 ) years of clerical experience.

Supplemental information

Complexity/Scope of Work

• The work consists of case management and customer service duties. Strict regulations contribute to the complexity of the position.
• This position provides assistance to clients and potential clients. Successful performance supports efficient and effective program operations.

Physical Demands/Work Environment

• Ascending or descending ladders, stairs, scaffolding, ramps, poles, etc.
• Moving to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 20 pounds in all directions.
• Operating motor vehicles or heavy equipment.
• Driving a County vehicle or a personal vehicle for County business.
• Working in low temperatures.
• Working in high temperatures.
• Working in outdoor elements such as precipitation and wind.
• Working in noisy environments.
• Light work that includes carrying objects up to 20 pounds.

Other Requirements/Information

• Must possess a valid and current Texas Driver's License with an acceptable driving history. *If the applicant holds an out-of-state license, a State of Texas Driver’s License must be obtained prior to employment.
• The Webb County Drug and Alcohol Policy applies to this position. Pre-employment drug and alcohol testing, a Motor Vehicle Record (MVR) check, and a criminal background check are required.
• If applicable, this position may be covered by the Civil Service Rules and Regulations and, therefore, may be subject to those rules and regulations in addition to all other Webb County policies.
• Webb County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
• If applicable, this position may be required to work nights, weekends, holidays, and emergencies (man-made or natural) to meet the business needs of the County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job.
• For positions funded in whole or in part through a grant award, employment is contingent upon the continued availability of grant funds and compliance with the terms, conditions, and limitations of the applicable grant agreement. Compensation, benefits, and leave accruals, including vacation, sick leave, and other paid leave, may be subject to grant-specific requirements, to the extent permitted by applicable law and County policy.
• The reduction, expiration, or termination of grant funding may result in the modification or elimination of a grant-funded position.
• This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.