Job Description

Case Worker | Homelessness Service | Southport

• Employment Term: Full-time, max term until 30 June 2027

• Location: Southport

• Remuneration: $44.58p/hr + Super + NFP Salary Packaging

• Service Hours: Monday to Friday, 6.00am – 2.00pm

Make a meaningful difference with UnitingCare Community

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. An integral part of our Homelessness Service as a Case Worker you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together.

Your part in our UnitingCare Community team

Do you have a passion to work with adults and families experiencing or at risk of homelessness on the Gold Coast? Would you like to be a part of an organisation that is client focussed and strategically connected to the coal face, with a clear commitment to reducing homelessness and opportunities for your professional development?

We are currently seeking a new team member to join our Gold Coast Homelessness Service in our After-Hours team, on a max term full-time basis until June 2027.

The applicant will have experience working with people experiencing homelessness, including rough sleepers. They will be competent in identifying and understanding risks posed to children, as well as how to respond to effectively safeguard children. They will be able to work autonomously as well as participate in and contribute to an established team of professionals.

This program works across Monday to Sunday, outside regular business hours as we operate on a 24/7 service delivery model and based from Southport. Current position available is within Monday to Friday, 6.00am - 2.00pm.

What makes a difference for us?

• Ideally you have 2 years’ experience of paid or volunteer work with people experiencing homelessness and a subsequent sound understanding of the contributing factors of homelessness.

• You must have excellent verbal communication skills that enable you to assess needs accurately and extensively as well as transferable written communication skills to record assessments on the database.

• You must have a tertiary qualification in human services, community services, Youth Services or related field.

• A basic level of competence with technology is also required.

Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

We are assessing applications and holding interviews as applications are received, so we encourage you to apply without delay.

What makes a difference for you?

• Flexible work arrangements to support work-life balance

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

• Career development opportunities to challenge yourself, grow and make a meaningful difference 

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children

• implement measures to prevent child abuse and neglect within our services

• appropriately and immediately address child abuse and neglect if it does occur

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.  

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.