Job Description

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Join Us as a Doorways Case Worker – Make a Real Impact in Townsville

Position: Case Worker

Classification: SCHADS Level 4

Location: Townsville

Status: Permanent Part‑Time (.6 FTE 22.8 hours per week)

We’re looking for a compassionate, values‑driven Case Worker who believes in the power of dignity, connection, and strengths.

Using a trauma‑informed, client‑centred approach, you’ll walk alongside people as they rebuild confidence, enhance wellbeing, and strengthen their sense of belonging. If you’re passionate about social justice and supporting meaningful, self‑directed change, this role is for you.

Why this role matters

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short-term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred, trauma-informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.

About the role

Reporting to the Doorways Regional Manager you’ll work with community members to support their goals and build pathways to social and economic independence, addressing systemic barriers related to poverty. You’ll work using a holistic, whole-of-life view to understand clients’ needs, skills, and resources, and help them access the support and opportunities they need to take positive steps forward.

The primary aim of this role is to empower clients – working alongside them in a strengths‑based, collaborative way helping them identify their own goals and find meaningful solutions that work for them.

How You Will Make an Impact

• Provide compassionate, person‑centred support to individuals referred from our emergency relief services, seeking case management support.
• Develop strengths‑based case plans and help clients set and achieve meaningful, self‑directed goals
• Address the root causes of poverty, leading to financial distress using trauma‑informed, and empowering approaches
• Collaborate with Corps Officers, volunteers, and local partners to deliver integrated, community‑connected support
• Link clients with specialist services, resources, and networks that build long‑term stability and independence
• Support people by applying systems thinking and strengthening their social connections with family, friends, and community networks.
• Advocate for clients and help them navigate referral pathways and service systems

What You Will Bring

• Diploma in Community Services (or similar), or equivalent experience
• Experience supporting vulnerable people facing challenges such as financial hardship, housing instability, mental health concerns, or substance use
• Demonstrated experience in strengths‑based, person‑centred, trauma informed and solutions focused casework
• Ability to build respectful, collaborative relationships and support clients toward self‑directed change
• Understanding of holistic intake and assessment within a non‑therapeutic casework framework
• A valid QLD Blue Card (WWCC)
• A valid driver’s licence and access to a comprehensively insured vehicle (mileage reimbursed)

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration