Job Description

About Us

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children.

About the Role

Step into a role where your skills directly change lives. At Appalachian Community Services, we’re seeking a Case Manager to be a driving force in our Behavioral Health Urgent Care (BHUC) team in Waynesville, NC

Here, every moment counts. You’ll be on the front lines of crisis care—conducting assessments, gathering critical clinical information, coordinating referrals, and ensuring individuals in crisis receive the support they need. Your work will be the bridge that connects people to life-changing behavioral health and substance use services.

This is more than just a job—it’s a chance to make a lasting impact in behavioral health. If you’re looking for a career where collaboration, quick thinking, and compassion come together to create real change, this is where you belong.

As a Case Manager, you will:

• Conduct crisis assessments to gather clinical information and determine appropriate levels of care.
• Collaborate with BHUC nurses to discuss client needs and ensure informed treatment recommendations.
• Facilitate referrals to both internal programs and external service providers for ongoing care.
• Work as part of the BHUC team to support intervention and stabilization efforts.
• Assist clients in navigating community resources to promote long-term stability and recovery.
• Provide basic crisis intervention support to individuals in need.
• Monitor clients in the facility to ensure safety and provide support.

Additional Responsibilities

• Assist with documentation related to assessments and referrals.
• Participate in case reviews, and team discussions.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

This position is a fixed rate, with compensation aligned to role responsibilities, experience, and contract parameters.

• Compensation: $26.44

What You Can Expect

• Make a direct impact by helping individuals in crisis access behavioral health and substance use services.
• Conduct assessments and coordinate care to determine needs and connect clients with the right resources.
• Work closely with a multidisciplinary team, including nurses and other behavioral health professionals, to support treatment and stabilization.
• Provide ongoing support and advocacy by assisting clients with referrals, community resources, and recovery planning.

Responsibilities

• Conduct crisis assessments and gather clinical information to determine appropriate levels of care.
• Coordinate referrals to internal programs and external community resources for ongoing treatment and support.
• Provide crisis intervention, client monitoring, and support to ensure safety and stabilization.
• Maintain accurate documentation and participate in case reviews and team discussions.

Minimum Requirements

• Bachelor’s degree in a Human Services field with two years of experience working with the population served.
• OR, a Bachelor’s degree in a non-human services field with four years of full-time experience working with the population served.
• OR, a Master’s degree in Human Services with one year of experience working with the population served.

Key Experience and Qualifications

• Experience working in behavioral health, crisis intervention, or case management.
• Knowledge of local behavioral health resources and crisis response strategies.
• Strong clinical assessment and documentation skills. Familiarity with mental health and substance use conditions.
• Ability to work in a fast-paced, crisis-oriented environment.

Other Requirements

• Must be able to work flexible shifts, including evenings, weekends, and holidays as needed.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.