Job Description

• Max Term Full Time Contract until 30 June 2027

• Location: Wagga Wagga NSW 2650

• $78,189.13 Base Salary+ super + NFP salary packaging benefits

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose

Your Opportunity

Step into a role where your work genuinely changes lives. As a Case Worker with the Eastern Murrumbidgee Youth Service (EMYS), you’ll support young people aged 16–25 who are experiencing, or at risk of, homelessness. From crisis and transitional accommodation to outreach support, you’ll help young people stabilise their immediate needs and build long‑term pathways to safety, independence, and opportunity.

You’ll provide trauma‑informed psychosocial support, advocacy, safety planning, and structured case management, working both on‑site and in the community. Whether supporting in crisis accommodation or assisting through outreach, you’ll be a steady, skilled presence during some of the most challenging moments in a young person’s life.

This is your chance to be part of a committed, values‑driven team making a meaningful difference in reducing youth homelessness and empowering young people to thrive.

The standard work hours for this position are Monday to Friday, 12 pm–8 pm, on a maximum‑term contract until 30 June 2027.

Your Key Responsibilities will be to

• Provide targeted psychosocial support to young people aged 16–25 experiencing homelessness, housing instability, or related vulnerabilities.

• Deliver holistic, strengths‑based case management including assessment, goal planning, safety planning, and regular review of individualised support plans.

• Conduct intake and eligibility assessments for both accommodation and services, ensuring accurate and timely documentation.

• Support young people in crisis and transitional accommodation, providing daily living support, skills development, and structured case coordination.

• Provide outreach support to young people living independently, couch‑surfing, or in unstable housing, ensuring their immediate needs are met.

• Facilitate referrals and advocacy, connecting young people with housing providers, education and employment services, health and mental health supports, cultural services, and counselling.

• Maintain high‑quality case records, including notes, reports, statistics, and risk documentation aligned with privacy and organisational standards.

• Engage in community outreach and early‑intervention activities, strengthening networks and promoting EMYS services

Requirements for Success

• Relevant qualifications in Youth Work, Community Services, Social Welfare, Social Science or related field

• Experience supporting young people experiencing homelessness, instability or complex needs

• Strong understanding of child protection and mandatory reporting requirements

• Ability to work collaboratively within a multidisciplinary team

• Professional approach with strong boundaries and sound judgement

• Ability to provide practical, day‑to‑day case support in crisis, transitional and outreach settings

• Strong administrative skills, including accurate case notes and documentation

• Current First Aid & CPR Certificate is required.

• Full driver's licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)

• Free external, confidential counselling and access to chaplaincy support

• Volunteering opportunities

• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Find out more about a career with Mission Australia

How To Apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you