Job Description
Case Officer
Application Deadline: 1 July 2026
Department: Case Investigations
Employment Type: Permanent - Full Time
Location: London or Edinburgh
Reporting To: Michael Thurgood
Compensation: £28,445 - £33,985 / year
About the Team
Our External Investigations Team (EIT) plays a critical role in protecting the public and maintaining confidence in the professions we regulate. Working at the heart of our fitness to practise process, the team ensures that concerns are investigated fairly, efficiently, and in line with the highest professional and regulatory standards.
As part of EIT, you'll collaborate with colleagues and external investigation providers to help deliver high-quality investigations that support informed decision-making and uphold public trust.
Your Role & Impact
We're looking for highly organised and detail-oriented Case Officers to join our team.
In this role, you'll be responsible for coordinating the progression of fitness to practise cases from investigation through to key decision points. You'll work closely with external investigation providers, monitor case progress, review documentation for accuracy and quality, and ensure that all case information is maintained to the highest standards.
Your work will directly contribute to ensuring cases are managed fairly, consistently, and without unnecessary delay. By keeping investigations on track and ensuring robust case management, you'll play an important role in safeguarding the public and maintaining confidence in the professions we regulate.
What You'll Bring
We're looking for someone who thrives in a structured, process-driven environment and takes pride in delivering accurate, high-quality work.
You'll bring:
- Experience working in a case management, administrative, regulatory, or similarly structured environment
- Strong organisational skills, with the ability to manage competing priorities and meet deadlines
- Excellent attention to detail, particularly when reviewing documents, records, and case information
- Confidence using information systems and maintaining accurate data and records
- Strong written and verbal communication skills
- The ability to identify issues, solve problems, and escalate matters appropriately when required
You'll be successful in this role if you can:
- Take ownership of your work and proactively drive cases forward
- Apply a quality-focused, "right first time" approach to case management and documentation
- Build effective working relationships with colleagues and external partners
- Demonstrate professionalism, discretion, and empathy when handling sensitive information
- Adapt to changing priorities and contribute positively to new ways of working
Most importantly, you'll be committed to fairness, integrity, and public protection, with a genuine desire to make a positive impact through your work.
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
Additional Information
The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.
Hybrid Working Policy
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
