Job Description

Title of Job: Case Manager
Date: March 26, 2026
Closing Date: April 9, 2026
Location: Toronto, ON – Wilkinson Co-op and Supportive Housing
Compensation: $55,239 - 67,560 Annually Prorated
Contract Duration: 3-Month Contract (May - Aug 2026)
Work Hours: 20 hours per week
Work Type: Onsite
Job ID: 10694010
Existing or New Position: New

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

What You Will Do:

• Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s;
• Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;
• Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.
• Provide crisis intervention/management and assist in the development of crisis plans with clients;
• Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favorably on the organization
• Mediate issues or conflicts between residents, or residents and neighbors, teaching conflict resolution; following-up on issues to ensure resolution;
• Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;
• Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;
• Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.
• Provide 24 hour crisis support to program on a rotational basis through a pager or similar system;
• Assist in the preparing units for occupancy that may include moving furniture.

What You Bring:

• The position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.
• Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Knowledge of local community agencies and other professional services available for the client group is essential.
• Experience in working as part of a team of professionals.
• Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle in order to travel throughout the CLHIN
• Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.
• Good intake assessment, crisis intervention, advocacy and problem solving skills.
• Computer literacy sufficient to produce and maintain files, records or statistical information. Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.

Work Environment:

• Required to be on after-hours on call, on a rotating schedule.
• Frequent travel to Program Sites.
• Ability to clean and prepare units for occupancy which may include moving furniture.
• Since the workplace involves working in resident/tenant member’s own homes, staff may be subjected to second hand smoke while performing their job duties.

What We Offer:

• E-learning program available all year round
• Starting vacation time above minimum standard,
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.