Job Description

Job Title - Case Manager/Compliance Specialist II

FT / PT Status – Full-time

Benefits Eligibility – Yes

Salary – $24.34 - $36.54

Remote Work / In-Office – Hybrid

Recruiter – Christa Rowland | crowlan@utah.gov | 801-538-4826

Application Deadline – 10-6-26

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Job Description

The Utah Department of Agriculture and Food (Department) is seeking a dynamic candidate to lead its case management function for the Specialized Products Division. You will perform reviews of inspection reports, apply regulatory compliance, and review special investigations. Other functions include preparing letters of concern, warning and citation letters to licensees, summaries and reports, and tactfully presenting citation violation results and recommendations to the Director, Deputy Director, and Program Manager for the Specialized Products Division. This will also include visiting facilities to help with licensing and regulatory actions. In addition, you will strive to collaborate and cultivate long-lasting partnerships with agency personnel. This position is eligible for hybrid office and remote work with ability to inspect using state transportation.

Pursuant to Utah Code §§ 4-41-107 and 26-61a-111, this job includes duties that arise from or directly relate to the Utah Medical Cannabis Act. Duties may require conduct which is in violation of the criminal laws of the United States with respect to the manufacture, sale, or distribution of cannabis. As a condition of employment, candidates who are selected to fill this position will be required to sign an Acceptance of Duties Under the Medical Cannabis Act Acknowledgment Form.

Key Responsibilities

• Provide clarification on agency policy and procedures, along with federal and state rules and regulations, applying them in daily operations.
• Analyzes, reviews and summarizes data; reports findings, interprets results and/or makes recommendations.
• Develops or modifies rules, policies, or standards, etc.
• Provides guidance and appropriate recommendations, simplifying decisions and actions as related to public data.
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement.
• Develops and implements procedures in response to agency policy, state and federal laws, etc.
• Provides detailed, expert guidance on program issues, violations, and industry trends.
• Facilitates the use of research data to improve existing programs and utilization of resources.
• Conducts site visits to both non-licensed and licensed entities to verify compliance with licensing standards and ensure product registration.
• Collaborates with fellow compliance specialists to establish effective regulatory enforcement actions.

Qualifications

Performance Management & Improvement:

• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Collaboration & Interpersonal Skills:

• Facilitating cooperation between agency and industry.

Time Management:

• Managing one's own time and the time of others.
• Self Starter with little to no supervision.

Communication Skills:

• The ability to communicate information and ideas effectively.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
• Report writing and review.

Business Acumen & Strategic Thinking:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.

Personal Attributes & Professionalism:

• Self-motivated.
• Professional Skepticism.
• Critical thinking-Problem solving.

Education Preference:

• A Bachelor’s degree or higher in a related field.

Experience:

• At least two years of compliance-related experience.
• Previous experience in case management.
• The ability to read and understand laws and legal documents.
• Proficiency in Google Workspace, Salesforce, or similar software platforms.

Skills:

• Strong verbal and written communication skills.
• Strong analytical, interviewing, and research skills.
• Strong judgment and decision-making skills.

Supplemental Information

• Risks found in the typical office setting, which is adequately lighted, heated, and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc. Special physical demands are not required to perform the work.

About the Role

Location – 4315 S 2700 W

Background Check Required – Yes

Drug Test Required – No

Schedule Code – B

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

For more information about working for the Department of Agriculture and Food please click here.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.