Job Description

Case Manager - Youth/Young Adults

Department: Education, Training, and Youth Services

Employment Type: Permanent - Full Time

Location: Roxbury - Malcolm X Boulevard

Compensation: $49,104 / year

ABCD offers a range of programs to help the young adults and youth of Boston stay in school, prepare for a career, and build a strong foundation for a successful future. Join us as a Case Manager in creating a supportive and enriching environment for our community. If you are passionate about community development, and possess the required skills, we invite you to apply.

Key Responsibilities

• Responsible for assessing the needs, skills, and barriers of participants and jointly determining the appropriate pathway, support services, and resources needed to ensure the participants’ success.
• Work with individuals in their caseload for the duration of their participation in programs, and help organize and coordinate services to reduce fragmentation.
• Recruit potential youth participants.
• Provide orientation, screening, intake and assessment for potential program participants.
• Identify and prioritize a participant’s goals, personal strengths, needs, and barriers.
• Develop an Individual Service Strategy (ISS) of action through which the participant will use their strengths and overcome barriers en route to achieving their goals.
• Identify, within and outside of ABCD, the resources needed to pursue those goals.
• Write case notes for each youth that accurately reflect the youth’s progress, issues and overall program performance.
• Utilize an agreed upon coaching model to assist the participants in changing habits while reducing the participant’s dependency upon the case manager before the end of the program.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A minimum of high school diploma or equivalent and 1-3 years of relevant experience required.
• Experience in customer service, constituent services or similar industries is a plus.
• A Bachelor's degree in education, social work, human services, social science or related field is preferred.
• Must have demonstrated leadership skills and entrepreneurial talents.
• Willingness to take risks and develop new initiatives.
• Careful attention to detail and accuracy.
• Excellent communication skills, as well as strong organizational, planning, and time management skills.
• Ability to work with groups and individuals of diverse economic, social, and cultural backgrounds.

Expected Salary: $$49,103.60 USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.