Job Description

• Location: Sydney
• Role Type: Full-time permanent opportunity - 35 hours per week
• Ways of Working: Hybrid role – 2 days in office and 3 days from home

Reporting to the NSW Workers Compensation Team Leader, you’ll provide strategic advice and help shape the way we support our clients and each other. Currently our team manage up to 60 claims per portfolio but we’re working hard to bring this down to 35-40 claims per portfolio. If you’re someone who thrives in a collaborative, people-first environment, we’d love to hear from you.

Why Guild?

At Guild we thrive together, creating work that fits life. Our people connect with purpose, embrace challenges, learn from each other and care deeply for customers and communities. Some other reasons to join Guild are:

• A shorter working week of 35 hours with a full-time salary (that’s almost 4 extra weeks off across the year compared to a standard 38-hour week)
• Hybrid flexibility 2 days in our central Sydney CBD office and the rest from home
• A collaborative close-knit team where your voice matters
• Exposure to other teams like Account Managers with no silos
• Recognition culture Our Workers Compensation Remediation Team recently won Guild’s CEO Award for driving impactful change

What you’ll be doing:

• Managing complex Workers Compensation claims end-to-end, ensuring compliance with NSW legislation and delivering timely, accurate outcomes
• Determining liability, issuing appropriate notices, and coordinating medical assessments and rehabilitation services
• Liaising with employers, injured workers, treating practitioners, and other stakeholders to facilitate safe and durable return-to-work outcomes
• Supporting the NSW Regional Office and National Workers Compensation Claims Manager to strengthen client relationships and enhance service delivery
• Attending case conferences, forums, and meetings with professionalism and insight
• Identifying trends and collaborating with internal teams to support early risk management interventions
• Ensuring regulatory compliance and contributing to continuous improvement initiatives

What We’re Looking For

• Solid experience in workers compensation case management
• Strong communication and problem-solving skills
• A team player who thrives in a collaborative environment

(That’s it, no laundry list of requirements!)

About the team…

The NSW Workers Compensation team are a friendly, fun, supportive, and engaged team. They have a strong sense of comradery and like to support each other to achieve team outcomes. They have a wide range of expertise and knowledge that they openly share with others in the team.

Who are we?

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

Our employee experience:

We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.

If you have any questions, please email Sandra at recruitment@guildgroup.com.au. Please do not apply via email

Let's thrive together!