Job Description

Job Location: Queens, NY 11101
Position Type: Full Time
Salary Range: $48,000.00 - $50,000.00 Salary/yearLUTHERAN SOCIAL SERVICES OF NEW YORK
POSITION: Case Manager
REPORTS TO: Case Manager Supervisor
LOCATION: Sanctuary Facility
CLASSIFICATION:  Full Time
EXEMPT/NONEXEMPT:  Non-Exempt Salaried
GENERAL DESCRIPTION:
The Case Manager promotes clients’ wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation.
This is a 24-hour program. Case Managers are classified as essential workers, and as such accept responsibility for the completion of their critical services to clients, on site, even during times of emergency. These include, but are not limited to, emergencies caused by weather, nationwide pandemics, civil unrest, and domestic threat.
MAJOR DUTIES AND RESPONSIBLITIES:
•    Carries caseload (total # to be determined and is subject to change).
•    Meets with caseload clients at least weekly and/or as needed on an individual basis, through assessment with Director of Social Services.
•    Links clients with appropriate providers and resources throughout the continuum of health and human services and care settings based on the needs and values of the clients.  Escorts clients to scheduled and unscheduled psychiatric/medical care.
•    Ensures that clients receive safe, effective, client-centered, timely, efficient, and equitable care.  Maintains a non-judgmental, unbiased approach.
•    Prioritizes best practices for client safety and health in the face of immediate crises, through the outreach of qualified emergency responders.
•    Conduct room inspections and ensure proper follow-up to findings, assisting clients as needed.
•    Support clients post-discharge utilizing the Critical Time Intervention (CTI) model to help coordinate comprehensive services at their new place of residency.
•    Provide emotional and practical support during the time of transition and help strengthen the clients’ ties to services, social support systems, and the overall community.
•    Maintains client records as “audit-ready” at all times, as required by program funding sources.  This includes, but is not limited to, recording progress notes, constructing independent living plans, updating medical and mental health information, and completing psychosocial assessments.
•    Adheres to confidentiality protocols outlined by the agency.
•    Works along with other staff to determine the best exit strategy based on clients’ individual needs and desires as well as navigating benefit programs, legal systems, medical and mental health benefits and other city agencies.
•    Performs other duties as assigned by the Director of Sanctuary or Director of Social Services.
•    Represents Lutheran Social Service of New York’s mission, values, ethics, and upholds agency Code of Conduct at all times.
SUPERVISES:
•    No.

QualificationsEDUCATION:
•    High School Diploma or Equivalent; Bachelor’s Degree Preferred.
EXPERIENCE:
•    Minimum of 2 years in human services preferred.
•    Working experience with individuals and knowledge of issues related to immigration, asylum seekers, homelessness, HIV, substance abuse, mental illness, entitlements, and domestic violence.

SKILLS & ABILITIES:
•    Good spoken and written expression.
•    Good time management skills, able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule.
•    Able to establish therapeutic relationships with clients and positive working relationships within LSSNY and with external agencies.
•    Sensitive to intersectionality, different cultures, housing equality and a demonstrated ability to work within a social/racial justice framework.
•    Working knowledge of Microsoft Office (Word and Excel).
•    Knowledge of CARES system a plus.
•    Knowledge of evidence-based practice models such as Critical Time Intervention (CTI) preferred.
•    Bilingual English/Spanish required.

OTHER REQUIREMENTS:
•    Crisis intervention skills.
•    Familiarity with Health Insurance Portability and Accountability Act (HIPAA).
•    Willing to participate in continuing education.