Job Description

Case Manager, Veteran's Health

Valley Health Partners, Allentown, PA

Completes comprehensive assessments and works collaboratively with clients to create care plans based on identified needs. Assists patients and immediate family members in accessing and navigating benefits. Coordinates care and places referrals to clinical providers and appropriate community resources.

Qualifications:

Experience:

Required: Two years of experience in clinical/ambulatory care setting.

Education:

Required: Bachelor's degree in Social Work

Preferred: Master's Degree in Social Work

License and Certifications: LSW, LCSW, or LPC preferred

Skills needed:

• Ability to work efficiently with people from a broad range of backgrounds.
• Proficient computer skills and ability to use the Electronic Health Record to maintain timely, accurate documentation and effective communication with clients, team members, and external partners.
• Ability to adhere to the National Association of Social Workers Code of Ethics.
• Knowledge of patient rights and laws relative to those rights, such as HIPAA.
• Knowledge of psychological principles and theories.
• Must possess a high degree of emotional intelligence, and empathy towards others.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Excellent verbal and written communication skills.

Essential Functions:

• Completes intakes and assesses the psychosocial and socioeconomic needs and barriers of care for patients/clients/families.
• Participates as an integrated member of the client’s care team.
• Develops individualized care plans based on assessed needs.
• Ensures accurate and timely documentation of all client interactions in the Electronic Health Record for effective communication with clients, team members, and providers.
• Efficiently manages referrals from internal and external sources, ensuring timely coordination and continuity of care.
• Coordinates with community partners to ensure access to care and services.
• Provides education on available resources and empowers patients/clients/families to achieve optimal levels of wellness and independence.
• Participates in community outreach and engagement events.
• Assists leadership with process improvement and program evaluation.
• Prepares and delivers outreach presentations, coordinates events, and promotes awareness of VHP programs/services.
• Performs other duties as assigned.

Benefits:

• Choice of medical, dental, and vision plans with great coverage at VERY affordable rates.
• 403b Retirement Plan with generous company match
• Paid Time Off for holidays, vacation, sick & personal days
• Employee Assistance Program
• Tuition Reimbursement