Job Description

Western Tidewater Community Service Board welcomes you to join our team!

At WTCSB our mission is to provide a coordinated system of quality recovery-oriented care in Mental Health, Intellectual Disability, and Substance Abuse Services to the citizens of the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton. We continually strive to value staff, support diversity, and promote excellence and personal choice in the provision of consumer care.

We are seeking qualified Case Managers for our School Intervention Program (SCIP) department.

**Substance Abuse and/or Mental Health experience is preferred for this position. **

Western Tidewater Community Services Board (WTCSB) is seeking a motivated and compassionate Case Manager to support our School Counseling Intervention Program in Southampton County, which provides prevention, early intervention, and counseling supports to students experiencing academic, behavioral, or emotional challenges. The Case Manager will work collaboratively with school staff, families, and community partners to ensure students have access to the resources, skills, and supports necessary to succeed in both their educational and personal development.

Responsibilities and Duties for Case Manager:

• Provide case management services to students referred for counseling and intervention support.
• Conduct intake assessments, develop service plans, and track progress toward individualized goals.
• Collaborate with school counselors, teachers, administrators, and families to address barriers to learning and well-being.
• Facilitate linkage to community resources, including mental health, social services, and academic supports.
• Support program counselors by coordinating services, scheduling sessions, and monitoring student engagement.
• Maintain accurate documentation, case notes, and data in accordance with agency and school system requirements.
• Participate in school-based meetings, multidisciplinary teams, and case conferences as needed.
• Provide crisis intervention and de-escalation support when appropriate.
• Assist in delivery of psychoeducational groups, skill-building activities, and workshops.
• Uphold confidentiality and adhere to ethical and professional standards.
• Maintain accurate and up-to-date case files, including assessments, service plans, progress notes, and discharge summaries, in accordance with agency and HIPAA standards.
• Collect and analyze data to measure program effectiveness and report outcomes to stakeholders and funders.
• Ensure timely completion of required documentation and compliance with program standards

Qualifications and Skills for Case Manager:

• Bachelor’s degree in Social Work, Human Services, Psychology, Education, or related field.
• Minimum of 1–2 years’ experience providing case management or direct services to youth and families, preferably in a school or community setting.
• Knowledge of child and adolescent development, behavioral health, and family systems.
• Strong communication, organizational, and problem-solving skills.
• Ability to engage students and families from diverse cultural and socioeconomic backgrounds.
• Familiarity with local community resources and service systems preferred.
• Must pass a background check and meet all school clearance requirements.
• Valid driver’s license and reliable transportation required.

Benefits for Full-Time Case Manager:

• Health Insurance/Life Insurance
• Virginia Retirement System plan
• Flexible Spending Account (FSA)
• Vacation/Sick leave/Holiday pay
• Legal Resources
• VA529-Tuition Savings
• Critical & Accidental Insurance
• Tuition discount-South University
• Aflac
• Working Advantage – shopping discount

To Apply:

Submit a cover letter and resume via Indeed, or on our job board at www.wtcsb.org. ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. WTCSB is a drug, alcohol & smoke free workplace.

Visit our website, www.wtcsb.org for more information or email employment@wtcsb.org.

WTCSB is an equal opportunity employer

#INDHP

Required degree: FOUR_YEAR_DEGREE