Job Location Brooklyn, NY 11217 Position Type Full Time Salary Range $55,000.00 - $58,000.00 Salary/year
POSITION: Case Manager – Residential
REPORTS TO: Program Director and/or Supervisor of Social Services
CLASSIFICATION: Full Time
EXEMPT/NONEXEMPT: Non-Exempt Salaried
GENERAL DESCRIPTION:
The Case Manager promotes client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation.
Case Managers are classified as essential workers, and as such accept responsibility for the completion of their critical services to clients, on site, even during times of emergency. These include, but are not limited to, emergencies caused by: weather, nationwide pandemics, civil unrest, and domestic threat.
MAJOR DUTIES AND RESPONSIBLITIES:
Carry caseload (total # to be determined and is subject to change).
Meet with caseload clients weekly and as needed on an individual basis, through assessment with supervisor.
Link clients with appropriate providers and resources throughout the continuum of health and human services and care settings based on the needs and values of the client. Escort clients to scheduled and unscheduled psychiatric/medical care.
Ensure that clients receive safe, effective, client-centered, timely, efficient, and equitable care. Maintain a non-judgmental, unbiased approach.
Prioritize best practices for client safety and health in the face of immediate crises, through the outreach of qualified emergency responders.
Organize, facilitate, and escort as needed for on/off-site activities in addition to managing a minimum of two ongoing groups. Track client participation in the client record.
Ensure the safe handling, service and delivery of meals to all clients, in accordance to the NYC Food Safety Guidelines.
Conduct unit inspections and ensure proper follow-up to findings, assisting clients as needed.
Maintain client records as “audit-ready” at all times, as required by program funding sources. This includes, but is not limited to, recording progress notes, constructing service plans, updating medical and mental health information, and completing psychosocial assessments.
Adhere to confidentiality protocols outlined by the agency.
Perform other duties as assigned by the Program Director and/or Supervisor of Social Services.
Represent Lutheran Social Service of New York’s mission, values, ethics, and uphold agency Code of Conduct at all times.
Demonstrates commitment to social justice and promotes equity by identifying and removing barriers, facilitating learning, cultivating community, and empowering others.
SUPERVISES:
No
EDUCATION:
Bachelor’s Degree (Social Services field preferred)
EXPERIENCE:
Minimum of 2 years in human services
Working knowledge of issues related to homelessness, HIV, substance abuse, mental illness, and entitlements
SKILLS & ABILITIES:
Good spoken and written expression.
Good time management skills, able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule.
Flexible, able to work some holidays and weekends.
Able to establish therapeutic relationships with clients and positive working relationships within LSSNY and with external agencies.
Proficient in internet navigation, E-mail, and Microsoft Word.
OTHER REQUIREMENTS:
Crisis intervention skills.
Familiarity with Health Insurance Portability and Accountability Act (HIPAA).
Willing to participate in continuing education.
Today, in addition to caring for children, Lutheran Social Services of New York enables individuals to reach their full potential through its LIFE (Lutheran Initiatives for Enrichment) service programs.
The agency helps seniors live independently, provides families for children, arranges safe and affordable housing, maintains hunger prevention centers and provides services for immigrants and refugees.
Lutheran Social Services of New York draws on its heritage of hope for all people and looks back at a rich history of growth and development. We look ahead to the creation of new and expanded programs and services that give LIFE to individuals, families and communities.
Together with you, we share Christ’s blessings with people in need. Each year, the agency helps thousands of people lead healthier, happier, safer and more successful lives, regardless of age, economic status, creed or race.
LSSNY has been strengthening lives, families and communities for more than 125 years. This has been made possible through the work of dedicated staff, committed volunteers, and supportive congregations and communities.
Lutheran Social Services of New York has its roots in the Bethlehem Home for Orphans, founded in 1886 by Lutheran church leaders. Thus began the Lutheran presence in what would become an organized effort at child welfare in New York and would result in the creation of Lutheran Social Services of New York.
Our combined LIFE services touch more than 25,000 people annually.
