Job Description

Our Case Management team consists of high performing professionals who specialize in handling investigative cases from cradle to grave for our clients. They have an abundant amount of knowledge and experience in case handling along with strong internal and external communication skills.

Standard hours for a Case Manager are 9AM to 6PM, EST. Actual hours will vary based on individual time zones, Monday through Friday; however, these hours will fluctuate based on volume, workflow, and individual case circumstances. Flexibility in scheduling and workdays exceeding 9 hours are to be expected and should be planned for accordingly. The “end of day” is dictated by the final disposition of any hard due files, i.e. all hard due files must be in invoicing prior to departure.

Responsibilities:

Case Management & Client Support

• Manage (+/- 60) investigative files from assignment to invoice
• Handle high profile and complex files as required
• Review new files, confirm objectives, and request additional information as needed
• Schedule assignments in accordance with client specifications and turnaround times
• Provide timely client updates and acknowledgements in a clear and concise manner
• Ensure accurate documentation, billing, and case notes in the case management platform

Daily Operations

• Proof files for accuracy and completeness
• Monitor dashboards, due dates, and hard due files
• Respond promptly to internal and external communications
• Collaborate with investigators, sales, and other departments
• Supplement sales efforts by upselling

Quality & Team Support

• Support the field team at setup to ensure optimal views and placement
• Review setup reports and communicate issues as needed
• Assist teammates and provide coverage when necessary
• Participate and lead meetings, training, and process improvement initiatives
• Train new team members
• Assist the litigation team in gathering information

Reporting & Analysis

• Review reports and follow up on pending or delayed files
• Run and review performance metrics (e.g., TAT, VT%)
• Prepare summaries and reports as requested by leadership
• Assist the Director with special projects and analysis

Required Qualifications

• At least 1 year of experience in case management, insurance operations, investigations, or related field
• Ability to manage multiple cases simultaneously in a fast-paced, deadline-driven environment
• Strong written and verbal communication skills
• Ability to communicate professionally with clients, investigators, and internal teams
• High level of attention to detail and accuracy in documentation, reporting, and billing
• Proven time management and organizational skills, including the ability to prioritize shifting workloads
• Comfortable working independently in a remote environment while contributing effectively to a team
• Ability to handle confidential and sensitive information with discretion and professionalism
• Proficiency with case management systems, databases, and standard office software
• Flexibility to adjust work hours as needed to meet case demands and client deadlines

Preferred Qualifications

• Prior experience in investigations, surveillance operations, insurance claims, or SIU environments
• Experience working within a remote surveillance or virtual investigations model
• Familiarity with client specifications, SLAs, and turnaround time (TAT) requirements
• Demonstrated experience coaching, mentoring, or supporting junior team members
• Strong analytical skills with the ability to identify trends, issues, and process improvements
• Experience reviewing or grading investigative reports, setup reports, or case documentation
• Comfort working in high-volume case environments with competing priorities
• Advanced proficiency in case tracking systems, dashboards, and reporting tools
• Experience collaborating cross-functionally with sales, investigators, litigation, or operations teams

Skills and Competencies

• Proven ability to manage multiple cases in a fast-paced environment
• Strong written and verbal communication skills
• Detail-oriented with excellent time management
• Comfortable working independently and collaboratively
• Professional handling of sensitive and confidential information
• Adaptable to evolving workflows and client requirements

Benefits and Perks

• Medical, Dental and Vision Insurance
• Ancillary benefits to include short-term disability, long-term disability, accident, voluntary term and/or

whole life insurance, critical illness and more!

• PTO and Sick Time
• 401K after 90 Days

Work Environment/Physical Requirements

• Ability to sit for extended periods
• Ability to lift up to 10 lbs if applicable
• Remote: Home Office
• Travel required: ☒ None ☐ Occasional ☐ Regular (____%)

About the Company

Delta Group is a privately held, national investigative firm established in 1983 and headquartered in Buford,

Georgia. As pioneers of unmanned surveillance technology, Delta Group’s eRemote® technology is an industry

recognized product that continues to evolve and produce game-changing results. With more than 500 direct

employees nationwide, our domestic footprint is large enough to matter and small enough to care.

We pride ourselves on developing and retaining professional staff while maintaining diversity within our team.

Our executive leadership team brings over 100 years of combined experience leading national carrier fraud

divisions, state fraud prosecutorial offices, claims and program management divisions, and investigative

operations.

For over 41 years, our investigative resources have helped organizations reduce risk, improve profitability, and

increase revenue within the insurance industry. Our expert employees are located throughout the United States,

executing investigations for all types of claims including but not limited to, workers’ compensation, liability, auto,

property, disability, and corporate investigations, regardless of size. Come join our talented team and our

commitment to people, innovation and results.

As we say at Delta Group, we are “Big Enough to Matter, but Small Enough to Care!”. We strive to provide a work

culture that maintains our roots as a family-owned business and partner with our employees to get the results

our clients need!

Delta Group is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex,

sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other

protected status under applicable law.