Job Description

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.

Case Manager
A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.
Salary: $21 hr
Schedule: Sat - Sun 12pm - 10pm

The Case Manager I provides direct support and case management services to individuals and families experiencing domestic violence within the DVSTOP overflow hotel program. This role conducts assessments, delivers crisis intervention, and coordinates services to support client safety and stability using trauma-informed, strengths-based practices. The position works in both office and field-based settings while maintaining confidentiality and connecting clients to appropriate community resources.
Responsibilities:
• Perform intake screenings and basic needs assessments to ensure referrals align with client needs.
• Provide case management services to domestic violence clients within the overflow hotel program.
• Conduct crisis intervention, safety planning, and provide education, emotional support, and referrals to community resources.
• Provide and coordinate access to daily basic needs and supportive services for clients.
• Maintain strict confidentiality of all client information, including hotel placement locations.
• Follow established safety protocols while delivering field-based case management services.
• Recognize and respond to symptoms of mental health conditions and/or substance use disorders, including awareness of medication side effects and interactions.
• Establish, maintain, and update accurate client files, case notes, and demographic data in accordance with agency procedures.
• Document calls, services, and case activity in a timely, accurate, and thorough manner.
• Coordinate client admissions and discharges in alignment with program policies and client needs.
• Develop, implement, and monitor strength-based service plans to support client progress and goal attainment.
• Assist clients in accessing community resources, including scheduling appointments and coordinating services with external agencies.
• Provide referrals and coordinate transportation to support access to services.
• Facilitate safe transitions from overflow placements to shelter or stable housing and complete follow-up as required.
• Communicate and coordinate with hotels, motels, transportation providers, and partner agencies to support client placement and services.
• Remain available and responsive to client needs during assigned shift hours.
• Attend required meetings, trainings, and funder-related activities.
• Maintain cleanliness and organization of workspace, shared areas, donations, and program supplies.
Qualifications:
Education:
• High School Diploma or GED required.
• Associate or Bachelor’s Degree in Social Work, Human Services, Psychology, or a related field preferred.
• Bilingual (Spanish) preferred.
Experience:
• Minimum of 1 year of experience working with individuals experiencing domestic violence, homelessness, or other vulnerable populations required.
• Knowledge of community resources and social service systems required.
• Experience with trauma-informed care practices required.
• Experience providing crisis intervention, case management, or direct client services preferred.
• Working Conditions/Physical Requirements:
• Combination of field-based and office-based work, with frequent travel throughout the community, including hotels and program locations.
• Frequent driving required to conduct program business and support clients in the field.
• Regular travel throughout Maricopa County to hotels and program locations.
• Ability to sit for extended periods while completing documentation and computer-based work.
• Occasional lifting of up to 30 pounds for client supplies and materials.
• Standard office environment when completing administrative tasks, including use of computers, phones, and other office equipment.
• Ability to manage multiple tasks and respond effectively in a fast-paced, crisis-response environment.
• Must maintain confidentiality and professionalism in all interactions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, in accordance with applicable law.
Compliance Requirements:
• Must Be At Least 21 Years of Age
• Class One Fingerprint Clearance Card
• Central Registry Background Check
• Drug Screening
• CPR/First Aid Certification
• Valid Unrestricted Driver’s License
• Current Auto Liability Insurance
• 39 Month Motor Vehicle Record
• Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
Mandated Reporter Requirements:
• As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the appropriate report to authorities.
• Reports should be directed to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Abuse suspected of involving a family member or legal guardian should be reported to child protective services, while other cases should be reported to law enforcement.
Responsible to: Program Supervisor
Supervisory Responsibilities: None

We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.
A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report, which includes verification of employment, education, criminal background search, and driving records.
A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program.
BENEFITS PACKAGE:
All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment.
For full-time employees, we also provide the following as part of the total compensation plan: Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program. This program has received a Silver Level of excellence in worksite wellness and includes Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more.