Job Description

Job Location: Lake Havasu Office - Lake Havasu City, AZ 86403,

Position Type: Full Time, Education Level: Not Specified,

Salary Range: $19.00 - $19.00 Hourly,

Travel Percentage: Up to 50% ,

Job Shift: Day,

Job Category: Nonprofit - Social Services,

• Position title
• Case Manager – Project IMPACT
• Division / program
• Youth Services / Expanding Youth Access to Community-Based Treatment
• Reports to
• Senior Program Manager, Project IMPACT
• Service area
• Mohave County, Arizona; travel among partner sites as needed
• Funding
• U.S. Department of Justice, Office of Juvenile Justice and Delinquency Prevention (OJJDP)

Position Summary

The Project IMPACT Case Manager provides individualized, youth-centered and trauma-informed case management to young people under age 18 who are involved in, or at risk of involvement in, the juvenile justice system and may have substance use or mental health needs. The position administers approved screenings following training, coordinates timely referrals to qualified treatment providers, helps youth and families overcome barriers to care, and tracks engagement through follow-up. Case Managers support connection to treatment and continuity of care; they do not diagnose conditions or independently provide clinical treatment.

Essential Duties and Responsibilities

• Receive and coordinate referrals from AZYP programs, schools, juvenile probation, courts, and other approved partners; verify eligibility, obtain required permissions, and complete intake documentation.
• Administer and document the CRAFFT substance-use screen and PHQ-A depression screen as trained and authorized; communicate concerning results promptly under established protocols. Screening is not a clinical diagnosis.
• Complete strengths-based assessments and individualized service plans with youth and, when appropriate and authorized, their parents or caregivers; identify barriers, goals, safety needs, and practical supports.
• Facilitate referral and connection to community-based behavioral health, substance-use, intensive outpatient, and inpatient services when indicated by qualified providers, targeting a connection within 72 hours whenever possible.
• Coordinate with treatment providers and community partners to address scheduling, transportation, communication, and other access barriers while safeguarding confidential information.
• Provide ongoing case management, coaching, diversion-related support, and appropriate family engagement to encourage service initiation, participation, and progress toward youth-defined goals.
• Assist with transitions from higher levels of care, coordinate discharge-related follow-through with clinical providers, and document 30-, 60-, and 90-day follow-up contacts to support continuity of care.
• Follow established crisis response and mandatory-reporting procedures, including prompt escalation of suicide-risk concerns, suspected abuse or neglect, or other urgent safety issues to qualified personnel or emergency services.
• Maintain accurate, timely, secure case records, consent and release forms, screening results, referral dates, service connections, follow-up contacts, and participant outcomes in AZYP-approved systems.
• Collect required OJJDP performance-measure information; assist the Senior Program Manager with data quality checks, internal reporting, program evaluation, and continuous improvement.
• Participate in case conferences, monthly cross-system coordination meetings when appropriate, supervision, required training, and community partnership activities.
• All other duties assigned by the Senior Program Manager.

Qualifications

• Finger printing and Background Check; CPR/First Aid Certification.
• High School Diploma or equivalent
• Knowledge of rural Mohave County, resources and substance use prevention
• AZ Drivers License, reliable transportation, and ability to travel countywide and statewide.
• Automobile Insurance in the amount of $100,000/$300,000

AMOUNT OF TRAVEL AND SPECIAL CONDITIONS – Will be located in one of the tri-city locations of Mohave county, travel throughout Mohave County and other locations in Arizona as needed.