The Royal Children's Hospital

Case Manager - Prison Support Service

The Royal Children's Hospital  •  Commonwealth of Australia (Hybrid)  •  23 days ago
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Job Description

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About us

Make a meaningful impact supporting high‑needs individuals transitioning from prison back into the community. The Salvation Army’s Beyond the Wire Program provides intensive throughcare support to prisoners exiting the Tasmania Prison Service who face chronic accommodation and support challenges. We are seeking a skilled and compassionate Case Manager to join our team and help deliver this vital service.

About the Role

As a Community Case Manager, you will provide intensive, person‑centred support to prisoners and ex‑offenders through both office‑based and outreach work. You will conduct assessments, develop individual service plans, coordinate support, and work collaboratively with multiple partners to help clients achieve stability, independence and long‑term wellbeing.

This role is ideal for someone who thrives in complex environments, can build trust with highly marginalised individuals, and is committed to delivering high‑quality, ethical and mission‑aligned support.

Reporting to Team Leader, this is a full-time position based at Launceston. Salary is in accordance with SCHADS Level 5. There will be an information session at The Salvation Army Launceston Site 111 Elizabeth St Launceston, TAS 7250 5pm-6pm on the 11th May 2026.

How you will make an impact

  • Provide intensive case management, assessment, planning, monitoring and crisis intervention
  • Work one‑on‑one with clients in outreach settings
  • Assist clients to build independence and achieve personal goals
  • Maintain accurate client records and ensure compliance with privacy and legislative requirements
  • Establish and maintain service statistics and data to support program development
  • Work closely with prison staff, corrective services, government agencies and community organisations
  • Conduct case management in consultation with the Prisoners Support Unit, prison management and other relevant partners
  • Promote the program within the community and contribute to ongoing service development
  • Participate in regular planning and review sessions with the program team
  • Ensure day‑to‑day service delivery aligns with The Salvation Army’s mission and policies
  • Complete administrative tasks, including forwarding accounts for processing

What you will bring

  • Tertiary qualifications in Social Work, Psychology, Welfare, AOD Counselling or related discipline
  • Minimum 3 years’ experience in community services, or substantial experience in support and housing roles
  • Strong case management skills with experience supporting marginalised clients with complex needs
  • Ability to identify and respond to challenging behaviours, including hostility or aggression
  • Understanding of best‑practice principles relating to ex‑offenders, crisis accommodation, homelessness, addictions, family violence and mental health
  • Ability to work effectively within a prison environment (including completing required security training)
  • Strong communication, collaboration and problem‑solving skills
  • Adaptability and resilience in dynamic and high‑pressure environments
  • Current Driver’s Licence
  • Current Working With Children Check

What we offer

  • Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
  • Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
  • Flexible (add remote / hybrid / onsite / WFH if applicable) working arrangements.
  • Access to EAP and health & wellness initiatives incl Fitness Passport
  • Ongoing training and development opportunities that enhance on the job skills and proficiency.
  • Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

How to Apply

To apply, please submit your CV and a brief cover letter outlining your experience and interest in the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

The Royal Children's Hospital

About The Royal Children's Hospital

The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.

We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.

With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.

When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.

In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Parkville, AU
Year Founded
Unknown
Website
org.au
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