Job Description

The U.S. Committee for Refugees and Immigrants (USCRI), established in 1911, is a nongovernmental, not-for-profit international organization dedicated to addressing the needs and rights of refugees and immigrants. USCRI, working with nearly 200 affiliates, provides legal, social, and health services to refugees, unaccompanied migrating children, trafficking survivors, and other immigrants in all 50 states, El Salvador, Honduras, Kenya, and Mexico. USCRI advocates for the rights of refugees and immigrants both nationally and globally, helping to drive humanitarian policies, practices, and law. To learn more about our work, please visit our website at www.refugees.org

The position of Case Manager for Preferred Communities Intensive Case Management (PC ICM) at USCRI Houston would lead the organization’s programming to support newly arrived refugees, including outreach and educational activities, and coordinate USCRI’s PC ICM team. The PC ICM Programs Coordinator will also focus on implementation and management of the Preferred Communities program. This position reports to the Senior Field Office Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Care coordination with health and mental health providers, and other service providers;
• Promotion of health equity and access to services for refugees, asylees, and immigrants.
• Conduct health outreach and provide information, education, and referrals on pressing or emergent health concerns;
• Provide enhanced orientations to the local health and mental health systems;
• Schedule follow-up client appointments with primary care providers and specialists, as needed;
• Accompany clients to appointments, as needed;
• Assist clients in understanding and following treatment plans developed by their health and/or mental health care provider(s). Provide education, support, and counseling to individuals with complex medical needs, and their families, as appropriate;
• Represent USCRI Houston and provide advocacy for USCRI Houston clients at health-related meetings;
• Maintain case files, collect program data, and submit written reports as required;
• Develop and maintain close working relationships with the Department of Health, Department of Mental Health, State Refugee Health Coordinator, and other state, regional, and local service providers; and
• Perform other job-related duties as assigned by supervisor.

REQUIREMENTS

• Bachelor's degree in social work, counseling, public health, psychology, or a relevant field;
• Fluency in English required and proficiency in another language preferred (e.g. Arabic, Dari, French, Kiswahili, Pashto, and Somali)
• Prior experience providing case management or related services to refugees, asylees, and other immigrants preferred;
• Excellent interpersonal skills, including ability to communicate and build lasting relationships and partnerships;
• Ability to organize, prioritize, supervise others, and work independently as well as in collaboration with others;
• Proficient in Microsoft Office, specifically Word, PowerPoint, and Excel and database programs as required;
• Highly adaptable and flexible with the ability to multi-task and prioritize in a demanding work environment;
• Must have a valid state-issued driver's license, automobile insurance, clean driving record, and reliable personal transportation;
• Must pass a criminal background check and other screening requirements;
• Ability to travel locally as required; and
• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information, and an appreciation of a multicultural workplace.

TRAINING REQUIREMENTS

• Satisfactory Completion of USCRI’s Orientation and Training; and
• Complete additional training as identified by supervisor(s), program manager or Human Resources

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

ADDITIONAL NOTES

• Please submit a resume with cover letter describing your interest and qualifications with your application;
• References will be required at time of the final interview; and
• No telephone calls please. Position will remain open until filled.

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law.