The Salvation Army USA Western Territory

Case Manager - Part Time (Men's Shelter)

The Salvation Army USA Western Territory  •  Rochester, NY (Onsite)  •  15 days ago
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Job Description

Under the direct supervision of the Program Manager, the Case Manager provides case management services to the Men’s Shelter clients during their temporary stay at Booth Haven. Assists in oversight of Resident Assistants. This is a 25 hour per week position (Monday-Friday 7:30 a.m. -12:30 p.m. - with one of those days being 11:00 a.m. - 4:00 p.m.)

Responsibilities

  • Assess and identify clients' needs. Advocate for clients to ensure that services of referral are accessible and provided to clients.
  • Develop an individualized service plan for each resident and ensure periodic review of goals.
  • Provide supportive and crisis counseling and guidance both individually and to groups.
  • Provide information and refer clients to relevant community social services for medical, mental health, substance abuse, educational, vocational, public assistance, etc.
  • Maintain all records and documents relative to the interview/counseling meeting and subsequent progress/status reports in accordance with agency and contract requirements.
  • Develop and maintain effective working relationships with other community social service providers (g., Dpt. of Human Services, Veteran’s Administration, etc.) to enhance the quality of services to clients. Represent the program in the community as requested and as approved.
  • Report observations to supervisor on trends of the homeless, their service needs, effectiveness of referrals, etc.
  • Maintenance of Booth Haven database by inputting daily data for DSS billing information and record keeping.
  • Maintenance of HMIS data entry (intakes, transfers, discharges, etc.)
  • Compile monthly statistics and prepare required reports in a timely manner.
  • Conduct Case Management related client groups either directly or co-facilitate with community organizations.
  • Collaborate with staff for case management and programmatic services.
  • Share 24 hour on-call responsibilities with the Program Manager and Senior Resident Assistant once every three weeks.
  • Attend staff meetings, in-service conferences, seminars, training programs, and other agency informational meetings as required.
  • Complete all mandatory training (in-person and online) in a timely manner.
  • Share office coverage at least 1-2x a week during lunch time.
  • Other duties as assigned.

    • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice due to business needs.

    Qualifications

  • Bachelor’s degree in human services preferred (Social Work, Psychology, Sociology, Criminal Justice, etc.) with 2 years case management experience required
  • Requires experience working with and providing advocacy for vulnerable populations, as well as an understanding of barriers faced by those who are homeless
  • Concern and sensitivity toward vulnerable populations
  • Knowledge of social service resources
  • Must be proficient with Microsoft Office 365 suite of applications and other standard data collection systems
  • Ability to collaborate effectively with external service providers
  • Must possess strong organizational abilities and attention to detail
  • Excellent communication and problem-solving skills
  • Valid New York State Driver License for transport of residents
    • The Salvation Army USA Western Territory

    About The Salvation Army USA Western Territory

    We fight with love.

    The Salvation Army is an evangelical part of the universal Christian Church. Our message is based on the Bible, our ministry is motivated by the love of God, and our mission is to preach the gospel of Jesus Christ as we meet human needs in His name without discrimination. Every program we offer is rooted in our passion to serve God by serving the lost, the vulnerable, the needy, the poor, the hurting, the helpless, and the hopeless.

    Material and spiritual support is our standard - social services delivered with compassion is our model - anyone in need is our prerequisite. Eighty-two cents of every dollar we raise supports our various programs. We are a tax-exempt 501(c)(3) organization, and contributions are deductible for Federal Income Tax Purposes to the extent permitted under Section 170(b)(2) for corporations.

    Industry
    Nonprofit & NGOs
    Company Size
    501-1,000 employees
    Headquarters
    Rancho Palos Verdes, California
    Year Founded
    Unknown
    Website
    salvationarmy.org
    Social Media