Job Description

Position: Case Manager - Mental Health Program
Dept/Program: Mental Health Program
Posting ID: 8280
Status: Full-Time (x1)
Role Level: AH09.1 ($38.80 to $52.91)
Site: Credit Valley Hospital
Hours of Work/Shift: 8:30am to 4:30pm; Primarily Monday to Friday (with flexibility to work evenings and weekends as required)
Posted: August 14, 2026
Internal Deadline: August 21, 2026

Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

To provide case management services for a caseload of clients with severe mental illness who are homeless, at risk of homelessness or transitioning to independent living in the Mississauga/South Etobicoke area. Case Managers work in partnership with clients to develop the skills and supports they need to live successfully in the community. Clients are supported through visits in their own home, in the community or in the office.
The Case Manager works within a Trillium Health Partners community-based case management service for Mississauga residents, aged 18 and over, who have a history of serious and persistent mental illness. They work in partnership with clients to develop the skills and supports needed to live successfully in the community. The successful candidate will meet with clients either in their own home, in the community or in the office to provide recovery-based support.

Responsibilities:

• Manage a full caseload, providing case management support to assigned individuals
• Complete assessment reports outlining individual psychosocial needs and determining eligibility for the program
• Engage individuals in the Recovery process through a goal oriented, skills-based approach
• Ongoing monitoring of individual’s wellness, assessment of risk and overall progress in one’s Recovery Process
• Liaise with existing treatment team including physicians
• Provide recovery-oriented case management and support to individuals experiencing first-episode psychosis or at risk of developing psychosis.
• Conduct comprehensive assessments and identify clients’ clinical, psychosocial, housing, financial, educational, vocational, and community support needs.
• Develop and regularly review individualized care and recovery plans in collaboration with clients, families, caregivers, and the interdisciplinary team.
• Build therapeutic relationships and support client engagement in treatment, recovery, and community-based services.
• Monitor clients’ mental health, functioning, treatment progress, and risk, and respond to changes in clinical status as appropriate.
• Provide psychoeducation to clients and families regarding psychosis, treatment, recovery, relapse prevention, and available resources.
• Coordinate care and facilitate communication among clients, families, healthcare providers, and community service agencies.
• Provide outreach and community-based support, including home and community visits, as required.
• Maintain accurate clinical documentation and complete required service activity, outcome, and program data in accordance with organizational standards.
• Participate in interdisciplinary meetings, case consultations, quality improvement initiatives, program development, and other activities that support the delivery of evidence-informed early psychosis intervention services.
  

Qualifications:

• Bachelor’s degree or Community College diploma in a health-related discipline; relevant professional registration with a recognized regulatory college is preferred.
• Minimum of five (5) years of experience working with clients experiencing serious mental illness; experience with psychosis or early psychosis is preferred.
• Experience working with individuals experiencing first-episode psychosis, complex mental health needs, or significant psychosocial challenges is an asset.
• Experience working with individuals who are homeless, precariously housed, or accessing shelters is an asset.
• Experience supporting individuals with substance use concerns and/or concurrent mental health and substance use challenges is an asset.
• Strong knowledge of community resources and experience coordinating services and supports across health and social service systems.
• Knowledge and experience applying recovery-oriented, trauma-informed, and person-centred approaches to care.
• Demonstrated experience in assessment, treatment planning, client intervention, crisis intervention, and suicide risk assessment.
• Excellent communication, organization, presentation, documentation, and problem-solving skills, with demonstrated ability to work effectively both independently and as part of an interdisciplinary team.
• Proficient computer skills and ability to maintain accurate and timely clinical documentation.
• Valid driver’s licence, appropriate insurance coverage, and access to a reliable vehicle for community-based work.
• Demonstrated commitment to client-centred care, collaborative practice, and the principles of early intervention and recovery.
• Ability to speak a second language is considered a definite asset.
• Demonstrated positive attendance and reliability record.
  

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.

We thank all those who apply but only those selected for further consideration will be contacted.