Job Description

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

TitleCaseManager-Mental Health

LocationNew York Metropolitan Area

Reports toCase Manager Supervisor

Pay Range:$27.47 per hour ($50,000 per year)

FLSA StatusNon-Exempt

StatusFull-time(35hourper week)

The successful candidate willprovidea full range of on-site, person-centered,strengths-based services to a caseload ofapproximately 20-25clients with theobjectiveto help people live fulfilling lives in the community. The Case Manager willbe responsible forcounseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling NAICA’s core purpose,valueand vision.

Primary Job Responsibilities/Duties

The Case Manager – Mental Health is responsible for, but not limited to: 

• Conduct initial intake assessments and act upon critical needs appropriately 

• Utilizes assessment tools (CARES) to identify support service needs and make immediate referrals  

• Orient clients to the shelter program, requirements and consequences  

• Provide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers andensurethe delivery of comprehensive support services.  

• Assist non-working clients to obtain Public Assistance  

• Complete psycho-social assessments within the first 30 days of intake  

• Track and monitor client progress  

• Empower clients to become involved in their own planning and goal setting  

• Conduct weekly/bi-weekly meetings with clients, or as needed  

• Refer clients and encourage job development for subsequent employment if appropriate  

• Refer clients to appropriate resources to assist with set goals  

• Meet with clients to address issues, challenges and successes to assist in strengthening their capacity for long-term self-sufficiency  

• Maintain client files to include conversations, warnings and progress reports and documenting all incidents 

• Maintain confidential caserecordfor all clients  

• Report critical incidents immediately to the Site Director/ Director of Social Services  

• Work collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housing  

• Treat all clients, visitors and employees with kindness, respect and dignity  

• Reportcritical incidents immediately to the Director/Supervisor of Social Services 

• Refer clients to internal and external resources and serve as an advocate when necessary  

• Provide case management and counseling periodically; one year beyond the client’s departure  

• Develop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals  

• Responsible for escorting clients to housingviewings, DHS or HRA appointments  

• Responsible for placing clients into suitable housing  

• Case notes must be completed within 24 hours after meeting with clients  

• Substitutes for other staff when need arises  

• Perform general clerical duties 

Physical Requirements

• Ability to walk, stand, kneel, crouch, and bend over.

• Ability to lift, reach, and handle objects weighing up to 25 pounds.

• Ability to sit at a desk and work on a computer for prolonged periods.

• Ability to travel todifferent locationswithin New York City, as needed.

Work Environment / ScheduleRequirements

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.

• May berequiredto work on or during evenings, weekends, and holidays.

Qualifications

• Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social serviceexperience  or 

• Associate degree in Human Service, or related field with 4+ years of direct social serviceexperience  or 

• High School Diploma/General Equivalent Diploma with 8 plus years of direct social service experience and 

Strong interpersonal skills with the ability tobe compassionate and firm and maintaining confidentiality at all times  

• Knowledge of community resources  

• Ability to solve problems, make decisions, resolve conflicts and listen  

• Ability to deal calmly in crisis situations.  

• Proven ability to work collaboratively well with diverse groups  

• Proven ability to handle multiple tasks effectively under pressure  

• Strong organizational skills, detail-oriented, andefficient  

• Maturity, integrity, and sound judgment 

Equal Employment Opportunity

NAICA is an equal opportunity employer committed tomaintaininga diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email toHumanResources@naicany.orgwith the Subject “Reasonable Accommodation Request.” 

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees 

• 403(b) Retirement Savings Plans 

• Loan Forgiveness Programs for eligible employees 

• Paid Holidays and Vacation 

• Paid Time-off 

• Vol Life Insurance and AD&D 

• Term Life and AD&D insurance 

• Long Term Disability 

• Employee Assistance Program support (EAP) 

• Commuter Benefits Program 

• Aflac: Short-Term Disability, CA, Accident and Hospital 

• Employee Discount Program 

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.  

At-Will Employment Disclaimer

While wesincerely hopeto form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.