You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management.
You’ll also need to be:
A day in the life:
What you’ll be part of:
You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent.
You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time.
You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve.
In return, we’ll give you:
To understand more about the role and whether it is the right fit for you, take some time to read through the position description. You can copy and paste the link into your browser: http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager.docx
A competitive salary based on Band 4 ($69,159 – $84,041). Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors.
You do not need to submit a cover letter. Instead, you’ll be asked to respond to one short question as part of the application form (each with a 2000-character limit):
1. Why do you believe you’re the right person for this Case Manager role? What skills and experiences will help you succeed?
The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.
All applications must be made online. If this is not possible or if you have any queries, please contact Eileen Taogaga, Administrator – eileen.taogaga001@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Auckland Council serves over 1.5 million Aucklanders providing services, policies and decision-making.
We’re here to serve Auckland and build a more prosperous region, one that gives a voice to our citizens, and makes it a great place to live, visit and invest.
Our talented people support Auckland’s elected representatives by providing specialist advice, implementing decisions and delivering services like rubbish and recycling, resource and building consents, bylaws, events and parks.
Our vision is to create a world-class city where talent wants to live. If you are interested in working for Auckland, visit our career website (careers.aucklandcouncil.govt.nz) or check our 'Jobs' and 'Life' tabs.
Auckland Transport, Tātaki Auckland Unlimited, Watercare are independent council-controlled organisations that look after specific council assets or activities on our behalf.
