Job Description

Case Manager II – Substance Use Disorder Treatment

Facility: Indiana Treatment Centers – Mishawaka
Location: Mishawaka, Indiana
Employment Type: Full-Time
Department: Clinical
FLSA Status: Non-Exempt
Reports To: Clinical Leader

Join Indiana Treatment Centers

Indiana Treatment Centers – Mishawaka is seeking a compassionate, organized, and recovery-focused Case Manager II to join our clinical team.

The Case Manager II plays an important role in helping individuals successfully navigate treatment and prepare for life beyond our program. This position works closely with patients and the multidisciplinary treatment team to identify barriers, coordinate services, connect patients with community resources, and build a strong foundation for continued recovery.

If you are passionate about behavioral health, believe in meeting people where they are, and enjoy helping individuals turn treatment goals into meaningful next steps, we would love to meet you.

About Indiana Treatment Centers

At Indiana Treatment Centers, we are redefining what recovery can look like. We provide evidence-based, compassionate treatment for individuals experiencing substance use disorders and related behavioral health needs.

Our approach is individualized and person-centered, with medical, clinical, and recovery support professionals working together to help patients move toward greater stability, health, and long-term recovery.

Why Join Us?

As a Case Manager II, you will have the opportunity to:

• Make a direct impact on patients during an important stage of their recovery
• Work alongside clinical, medical, and recovery support professionals
• Help patients overcome barriers related to housing, employment, benefits, healthcare, and continued treatment
• Build strong relationships with community agencies and referral partners
• Strengthen your behavioral health and substance use disorder expertise
• Join a mission-driven organization focused on compassionate, high-quality care

What You’ll Do

The Case Manager II provides comprehensive case management services for individuals with behavioral health and substance use needs.

Key responsibilities include:

• Conduct biopsychosocial assessments and contribute to treatment plan development and updates
• Coordinate care among clinical, medical, and recovery support teams to promote continuity of services
• Provide case management for patients with moderate to high needs
• Assist with crisis coordination and complex psychosocial needs
• Coordinate discharge planning and help patients prepare for the next level of care
• Facilitate and participate in interdisciplinary case reviews
• Communicate patient progress, barriers, resource needs, and next steps with the treatment team
• Establish and maintain collaborative relationships with community agencies, courts, referral sources, and other providers
• Help patients access resources related to:
  • Housing
  • Employment
  • Transportation
  • Insurance and public benefits
  • Medical and behavioral healthcare
  • Recovery support services
  • Community-based programs
• Advocate for patients while encouraging independence and active participation in recovery
• Maintain timely, accurate, and clinically appropriate documentation in the electronic health record (EHR)
• Participate in performance improvement and compliance initiatives
• Maintain appropriate professional boundaries and patient confidentiality
• Perform other duties as assigned

Who You Are

You understand that recovery involves much more than what happens during counseling or treatment programming.

You are someone who can build trust while maintaining professional boundaries, coordinate multiple moving pieces, communicate effectively across disciplines, and consistently follow through.

You are comfortable working with individuals who may be experiencing significant stress, substance use challenges, behavioral health symptoms, housing instability, or other barriers to successful recovery.

Most importantly, you approach patients with dignity, empathy, accountability, and respect.

Required Qualifications

Candidates must meet one of the following education/experience pathways:

• Bachelor’s degree in social work, psychology, counseling, or a related field; or
• At least three (3) years of behavioral health experience with demonstrated case management competencies

Additional requirements include:

• Working knowledge of ASAM Criteria, Stages of Change, and recovery-oriented principles
• Proficiency in electronic health record documentation
• Strong organization and time-management skills
• Effective verbal and written communication skills
• Ability to collaborate within an interdisciplinary treatment team
• Current CPR/First Aid certification or ability to obtain within 30 days of hire

Preferred Qualifications

Preferred candidates may have:

• Master’s degree in a behavioral health or related field
• Clinical licensure such as LCSW, LMHC, LMFT, LCAC, or another applicable credential
• Two or more years of experience in residential or outpatient substance use disorder or co-occurring treatment
• Training in motivational interviewing
• Experience with trauma-informed care
• CADAC or similar substance use disorder certification, as applicable

Physical & Mental Requirements

This position requires the ability to:

• Sit, stand, and walk for extended periods
• Occasionally lift or move up to 25 pounds
• Effectively observe and respond to patient needs
• Communicate clearly with patients, staff, and community partners
• Concentrate, problem-solve, and manage competing priorities in a fast-paced environment
• Maintain professionalism, empathy, and composure during crisis situations or when supporting patients with complex needs

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Employment Opportunity

Indiana Treatment Centers is an Equal Opportunity Employer and values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We are committed to creating an inclusive environment for all employees and the patients we serve.