Job Description

Job Title: Case Manager II

FLSA Status Full Time - non-exempt
Reports to: FHC Program Manager

Schedule: 40 hours weekly
Supervises: n/a

Rate of Pay $23.50 - $25.00 USD hourly dependent on experience

Closing Date: 5/14/2026

Benefits Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

The Case Manager II will have a focus on family at our shelter. Case Managing Families to help them progress in life and eventually move out of the shelter into other supportive services or into self-sufficiency. This is done through a strength-based/client-centric approach.

Duties and Responsibilities

• Do an assessment intake on the resident to obtain personal history.
• Assess what other resources and agencies would benefit the resident and make referrals accordingly.
• Maintain accurate written case notes on each resident interviewed.
• Follow all policies and procedures of the center.
• Meet with Families assigned to you weekly for updates and guidance.
• Distribute supplies and other belongings to clients.
• Understand all policies and procedures for the center and implement them in daily work.
• Ability to search belongings in a proper manner.
• Maintain records in a timely, accurate, and orderly manner.
• Participate in training as required by the Social Services Director.
• Maintain required records related to grant administration.
• Give high priority to the welfare of each resident.
• Management of the step/phase program.
• Give input to needed educational programming.
• Cooperate with other center staff and volunteers.
• Always maintain a professional attitude and appearance.
• Actively support the mission and goals of The Salvation Army.

Education, Experience, Skills, Qualifications

• Associate degree in human services (or minimum of one year working with displaced clients), Bachelors preferred
• Minimum of one year in Case Management or a related field
• Excellent verbal and written communication skills.
• Ability to present information to small groups.
• Must demonstrate good judgment and act in a professional manner.
• Ability to maintain confidentiality.
• Ability to meet deadlines.
• Ability to work with people from diverse populations.
• Ability to read and write in the English language.
• Must have problem-solving, listening, and organizational skills.
• Ability to multitask and prioritize according to deadlines.
• Must have time management skills.
• Ability to file and maintain files with accuracy.
• Software
• Microsoft Word, Access, Excel, Power Point, and Outlook are required.
• Ability to use new software programs with basic training (Ulti-Pro and others).
• Ability to create and maintain spreadsheets as needed.
• Driving

If the position requires driving:

• A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required.
• An MVR will be processed every year in accordance with The Salvation Army’s policies.

Background Check

• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.

Physical Requirements

· Ability to maneuver.

· Ability to remain in a stationary position.

· Ability to grasp, push, pull, and reach overhead.

· Ability to operate telephone.

· Ability to lift 25 pounds.

· Ability to access and produce information from the computer.

· Ability to understand written information.

· Qualified individuals must be able to perform the essential duties of the position with or without accommodation.