Job Description

Posting number: 2026-00072

Department: Health & Human Services Agency

Division: HHSA - Mental Health

Job classification: Case Manager I

Posting type: Open

Categories: Human Services

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Join Calaveras County Behavioral Health and help empower individuals, strengthen families, and build healthier communities. As a Case Manager, you’ll provide compassionate, recovery-oriented support to individuals navigating behavioral health needs while helping connect them with services, resources, and ongoing care. You’ll work closely with clients, families, providers, and a dedicated multidisciplinary team to support stability, independence, and meaningful progress in a supportive environment that values connection, integrity, and professional growth. Why Join Our Team? Supportive, collaborative work environment Opportunities for professional growth Meaningful work serving your local community Competitive salary and comprehensive County benefits A recovery-oriented culture focused on hope, respect, and whole-person care.

Under general direction, provides case management services, crisis intervention, individual and group rehabilitation services and psycho education to adults with severe mental illnesses and/or children and youth with serious behavioral and emotional disorders and/or substance abuse disorders for Behavioral Health Services.

Case Manager I
This is the entry-level position in the Case Manager series. Individuals are expected to possess knowledge regarding the provision of case management services and community resources related to mental health and/or substance abuse and related issues. Individuals are expected to acquire additional knowledge of case management services, rehabilitation methodologies and community resources, and the management of emotional and behavioral disorders as additional experience is gained. Incumbents may become eligible for promotion to the Case Manager II level upon demonstration of progressively responsible job assignments and performance, independence of action, decision making and attainment of required experience.

Case Manager II
This is the journey-level position in the Case Manager classification series. Individuals are expected to possess considerable knowledge regarding the provision of case management services and community resources related to mental health and/or substance abuse and related issues. Individuals are also expected to understand the principles of behavioral health and/or substance abuse services, principles and practices of case management, rehabilitation methodologies, social aspects of mental illness, addiction and substance abuse and the scope of activities of public and private health and social services agencies.

Case Manager III
This is the advanced level Case Management position. Individuals are expected to possess extensive knowledge and skills regarding the provision of case management services and community resources related to mental health, substance use disorder, conservatorship, and related issues. Individuals are also expected to understand the principles and practices of behavioral health and/or substance use disorder services, principles and practices of case management, rehabilitation methodologies, social aspects of mental illness, addiction and substance use and the scope of activities of public and private health and social services agencies. Incumbents are also expected to understand the basic principles of leadership as they may act as a subject matter expert and/or provide supervision to lower-level staff assigned to a program or worksite as needed. This position is different from a Case Manager I/II as individuals will generally be assigned to a specialized program in house or with a partner agency/department.

Examples of duties

The following duties are typical for this classification. Incumbents may not perform all of the duties listed and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Case Manager I

• Conducts reviews of consumer functioning as directed and supervised.
• Assists with daily living needs.
• Provides recommendations to staff and/or family members involved with consumer.
• Meets with consumers to monitor their status and to assist with recovery from mental illnesses and disorders.
• Maintains accurate and timely documentation of interventions and activities.
• Provides necessary reports to agencies; develops resource listings for professional assistance.
• Collaborates with co-staff and external agencies or providers.
• May transport consumers to and from facilities.
• Participates in treatment planning activities under direct supervision.
• Support efforts and programs specific to Health and Human Services Agency programs as determined by program assignment.
• Attends staff meetings, treatment planning and monitoring through utilization management and review.
• Works to support medical, clinical staff, administrative staff, consumer employees and volunteers in accomplishing overall consumer and agency goals.
• Performs other related duties as assigned.

Case Manager II

• Performs all duties of Case Manager I and is be assigned more complex, difficult cases with less supervision and direction.
• May serve as departmental contact with County Counsel regarding requests for and implementation of conservatorship(s) as required.
• Assists support functions including arranging required psychiatric hospitalizations, emergency/crisis assistance, follow-up, discharge planning and related functions.
• Participates in both Medi-Cal and Peer Review Committee activities.
• May perform specialized tasks including crisis assessment and intervention during normal business hours or after hours, and/or involuntary hospitalization procedures (W&I 5150)
• Performs other related duties as assigned.

Case Manager III

• Provides advanced level case management and related services either in house, in the field, or with a partner agency/department.
• Operates independently with limited supervision and may be assigned a worksite at another Department, Division, etc.
• Participates in individual and multi-disciplinary treatment planning activities and monitors treatment plans.
• Conducts orientation, educational, and individual and group rehabilitation services.
• Evaluates and provides intervention for crisis, including in the field.
• Develops resource listings.
• Assists with placement and discharge planning for mental health treatment for clients placed on involuntary psychiatric hold.
• Attends court hearings as appropriate.
• Represents assigned program and provides outreach and training to staff, community partners, etc.
• Collects data on interventions provided and participates in program evaluation efforts.
• Participates in community activities dealing with issues related to the impact of mental illnesses, addiction or substance use disorders on the community and on consumers of behavioral health services.
• Attends staff meetings, treatment planning, and monitoring through utilization management and review.
• Works to support medical clinical staff, administrative staff, consumer employees and volunteers in accomplishing overall consumer and agency goals.
• Works with legal counsel as it pertains to conservatorship cases.
• Provides on-call coverage.
• Maintains accurate and timely documentation of interventions and activities that meet or exceed reimbursement standards.
• Provides programmatic training and supervision in a subject matter expert capacity (non-management).
• Performs other related duties as assigned.

Qualifications

The following generally describes the knowledge and ability to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Community resources related to mental health, conservatorship and/or addiction or substance use disorder and related issues, and understanding of principles and practices of case management, social aspects of mental illness, emotional and behavioral disorders, addiction and substance use disorder; scope and activities of public and private health and social services agencies.

Skill and Ability to:
Apply the principles of current mental health and/or addiction or substance use disorder treatment practices, agency policies and procedures; establish and maintain the confidence and cooperation of persons contacted in the course of the work; utilize technology for case management services, write clear, accurate and concise notes and reports; maintain an objective and empathetic understanding of mental illness, emotional and behavioral disorders, addiction, substance use disorders, and related problems. Work collaboratively with other service departments, community partners, and/or the public.

EDUCATION, TRAINING, AND EXPERIENCE
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Case Manager I
High school diploma or equivalent; one (1) year of full-time experience working directly with consumers in a public behavioral health environment or similar setting; or an Associate Degree in human services or a related field may be substituted for six (6) months of full-time experience; or a Bachelor’s degree in psychology, social work, chemical dependency, or a related field.

Case Manager II
High school diploma or equivalent and six (6) years of experience performing duties equivalent to those of a Case Manager I; or an Associate’s Degree in human services or a related field with three (3) years of experience performing duties equivalent to those of a Case Manager I; or a Bachelor’s Degree in psychology, social work, chemical dependency, or a related field with one (1) year of experience performing duties equivalent to those of a Case Manager I.

Case Manager III
High school diploma or equivalent and four (4) years of experience performing duties equivalent to those of a Case Manager II; or an Associate's Degree in human services or a related field with three (3) years of experience performing duties equivalent to those of a Case Manager II; or a Bachelor's Degree in psychology, social work, chemical dependency, or a related field with two (2) years of experience performing duties equivalent to those of a Case Manager II; or a Master's or Doctoral Degree in psychology, social work, chemical dependency, or a related field with one year (1) of experience performing duties equivalent to those of a Case Manager II.

Supplemental information

Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles.