Job Description

The Healthy MOMs Case Manager is responsible for providing comprehensive case management services to address the opioid epidemic as it effects pregnant women, newborns and their families. This position will collaborate with community programs to assist with pregnancy related issues, work closely with all Healthy MOMs partners, and report to The Wright Center clinical staff. Responsibilities include a range of client-centered services that link clients with medically assisted therapy (MAT), primary care, psychosocial, and other services. Behavioral health case management ensures timely and coordinated access to medically appropriate levels of health and support services and continuity of care, through ongoing assessment of the clients’ and other key family members’ needs and personal support systems. This position includes client-specific advocacy and/or review of utilization of services, including warm handoffs from inpatient, outpatient, and emergency.

REPORTING RELATIONSHIPS

This position reports to the Director of Addiction Services and the Practice Manager. No other positions report to this position.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Demonstrates professional interdisciplinary skills and provides comprehensive Behavioral Health Case Management services to clients (including treatment adherence counseling)
• Develops and implements comprehensive, individualized service plans
• Follows up with assigned clients to provide support, monitor progress on service plan, and provide access to resources
• Provide ongoing support and resources to clients in unstable living situations
• Work with interdisciplinary team and clients to develop individualized case management plans
• Maintains client confidentiality per The Wright Center policy and HIPAA standards
• Serves as client advocate. Defends and preserves the rights of patients pertaining to all aspects of their care, knowledge, and privacy
• Client home-visits may from time to time be necessary to accomplish service plan.
• Actively participate in client and program-related trainings
• Provides for continuity of effective client and family care by acting as a liaison/communication link between the interdisciplinary team and staff of substance abuse agencies, correctional institutions, specialty offices, visiting nurse associations, and local service organizations
• Works with the interdisciplinary team to identify unmet needs that may impact adherence (homelessness, substance abuse, psychiatric illness, acute medical problems, lack of or inadequate health care benefits, etc.) and assists team in prioritizing those needs
• Participates in interdisciplinary team meetings as scheduled
• Assists program staff in data collection and fulfilling grant requirements. Performs data entry as required by grants
• Maintains an information/referral list of community services
• Demonstrates leadership and professionalism to other staff
• Performs other duties as assigned

Requirements

REQUIRED QUALIFICATIONS

• Skills and knowledge working with individuals, families, and communities to psychosocial issues that emerge during the period from pre-pregnancy through an infant’s first year of life
• Five years’ experience in substance abuse care and services
• One year of experience working with clients/patients with substance abuse disorders and mental health disorders
• Experience with linking clients/patients up with supportive services in the community
• Bachelor’s degree (minimum) in social work, psychology, sociology, counseling, or other related field. LSW a plus.
• 5 years’ experience in substance abuse care and service.
• Understanding of medical and psychosocial issues related to opioid use disorders.
• Have knowledge of, and contact with, health care entities, social service agencies and public entitlement programs in immediate and surrounding communities.
• Have knowledge of service costs and budgetary parameters and be fiscally responsible in carrying out all case management functions and activities.
• Ability to work with diverse populations and with critical and emergency situations.
• Sensitivity to cultural and economic differences.
• Valid Driver’s License

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Reliable transportation and travel among The Wright Center clinical sites required. Mileage reimbursement provided.