Job Title ECM Case Manager

Department: ECM

FLSA Status: Non-Exempt:

Reports To: ECM Program Manager

Hours: Monday-Friday 8:30am to 5:00pm

Location: Redding

Under minimal supervision, work independently and together with other Enhanced Care Management (ECM) Case Managers and Hill Country Community Clinic teams. Along with other community agencies providing outreach and direct case management services to help clients achieve wellness and recovery goals.

ECM Case Managers will provide engagement and support services, often to program participants engaging in behaviors that pose health and safety risks, by meeting individuals “where they are at” and providing non-judgmental, non-coercive services, and resources to individuals. In addition, ECM Case Mangers will be called upon to provide consultation, education, training, and support to clients. The ECM Case Manager is expected to become a leader in promoting a commitment to providing services using a harm reduction approach.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned which may become essential to the position.

• Initiate contact and establish positive rapport with clients/potential clients.
• Ensure correct, concise, and consistent documentation is placed into the Electronic Health Record EHR.
• Provide clients with empathy, encouragement, support, and facilitate problem solving.
• Interview clients to identify areas of need, strengths, resources, and goals.
• Conduct and record: Needs assessments, mental status exams including but not limited to.
• PHQ-9 Assessments, Blood Pressures and building quality care plans with the client leading care.
• Help clients identify their own strengths and resources and address their needs/goals
• Provide crisis intervention, and coordinate emergency care as needed.
• Assist clients in obtaining basic needs (i.e. food, clothing, shelter and transportation resources).
• Advocate for clients as needed to obtain housing, public benefits, and other community resources.
• Help clients develop budgeting and money management skills. Coach clients regarding activities of daily living, social skills, and communication skills.
• Assist Make clients in finding and using opportunities and resources to improve quality of life (e.g. education, employment, volunteering, recreation, etc.).
• Work creatively with other team members to implement a “whatever it takes” approach to support resilience, wellness and recovery among clients. This includes participation in team meetings, daily communications with team members, collaborative problem solving and advocacy.
• Complete documentation of interactions, assessments, interventions, and services provided daily.
• Build collaborative relationships with HCHWC staff, social service providers, schools, employers, emergency service personnel, and other community agencies and individuals.
• Improve quality of services provided at HCCC by developing and sharing knowledge and expertise about community resources, public benefits programs, work/volunteer opportunities, etc., with other staff.
• Increase professional competence by participating in available training opportunities.
• Attend weekly team meetings, and other meetings as appropriate.
• Other projects and tasks assigned.

SUPERVISORY RESPONSIBILITIES:

This job has no direct supervisory responsibilities, however, is responsible for collaboration with CARE Center staff and larger HCHWC staff as needed to serve our clients and community.

BEHAVIORAL STANDARDS:

• Adheres to Policies & Procedures
• Participates in team systems
• Performs duties ethically
• Maintains client confidentiality
• Demonstrates ability to re-prioritize duties as the need arises
• Uses time efficiently
• Be responsible for co-workers & client satisfaction
• Displays flexibility in accepting, changing or carrying out assignments
• Maintains a neat, clean & safe work environment throughout the facility
• Performs job duties in a quality manner

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/

Experience:

B.S. degree preferred in social work or related study, or the equivalent in related work experience.

Certificates and Licenses:

CPR certificate preferred. Must have current and clean CA driver’s license required.

Language Ability:

Must have excellent communication skills. Ability to speak publicly and one-on-one in an effective and persuasive manner. Ability to read, write, analyze, and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.

Math Ability:

Must have intermediate math skills, sufficient to help clients develop budgets and manage personal finances. This includes basic abilities to add, subtract, multiply, and divide.

Reasoning Ability:

Must have very high reasoning skills. Ability to assess mental status and determine needs for emergency interventions or other forms of care. Ability to define problems, collect information, establish facts, and draw valid conclusions.

Computer Skills:

To perform this job successfully, an individual should have knowledge good working knowledge of Windows operating systems, Microsoft Office Suite - Word, Excel, Outlook, and Internet browsers and related software.

Equipment Skills:

Proficient with standard office equipment including computers, copiers, fax machines, printers, multi-line telephone systems. Must be an experienced driver and comfortable driving with passengers.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is an indoor business office environment and health clinic, a vehicle for transporting clients, other agency office settings, schools, and the homes of patients. The noise level in the work environment is usually moderate with normal business office, computer and printer noise.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee will frequently stand, walk, sit, use hands to write, and reach with hands and arms. Employees may occasionally climb or balance, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds with assistance. Employees must regularly utilize close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus