Job Location Main Campus - Baltimore, MD 21229 Position Type Full Time Education Level Bachelor Degree Salary Range $21.00 - $23.00 Hourly
Travel Percentage Up to 50% Job Shift Daytime Job Category Nonprofit - Social Services
Care Coordination Case Manager
📍 Baltimore, Maryland
💰 $21.00-$23.00
🕒 Full-Time | Shifts: 9:00AM-5:00PM| Weekdays or Every other weekend
Being the Leader Communities Need in Moments of Crisis.
About Us
Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.
The Opportunity
We are seeking a Care Coordination Case Manager to support and empower participants and families enrolled in Targeted Case Management (Adults) and Care Coordination (Youth) programs. This role partners closely with individuals experiencing complex psychosocial challenges, including transitions from psychiatric hospitalization, involvement with law enforcement, and engagement with the Department of Human Services. The Case Manager works collaboratively with participants to connect them to community resources that promote recovery, stability, and overall well-being. Services are provided in the least restrictive environment, requiring flexibility and community-based engagement. This position reports directly to the Program Manager and plays a vital role in helping individuals and families successfully integrate into the community with an improved quality of life.
What You’ll Do
• Provide services in the least restrictive environment, case managers will be required to “meet participants where they are” meeting with them in their home or other identified community setting
• Maintain a case load of TCM/CC participant clients and provide specialized intensive case management services as needed
• Provide linkages to care and other community resources and supports to assist participants in maintaining recovery and preventing entrance into the criminal justice system
• Maintain a schedule with the ability to be flexible with hours when necessary, depending on the needs of participants being served
• Maintain collaborative relationships with community partners and support service agencies.
• Provide transportation to participants for appointments when necessary
• Complete timely and accurate documentation
• Complete outcome tracking forms for caseload of participants
• Complete Insurance/ Medicaid Authorizations for caseload
• Attend weekly Care Management meetings to discuss the progress of TCM/CC participants
• Attend trainings and conferences as needed to improve program skills
• Additional responsibilities as determined by the Program Manager
Qualifications
Experience
Why Join BCRI
🏥 Medical, Dental, and Vision Insurance.
💼 403(b) Retirement Plan.
🌴 Generous PTO – Vacation, Sick, Personal, and Holidays.
📚 Tuition Reimbursement & Professional Development Support.
💙 Be part of an innovative, impact-driven team shaping the future of crisis care.
BCRI is a 501(c)(3) private non-profit behavioral health and crisis services organization. Since 1992, we have helped countless individuals overcome mental health and substance use disorders, regardless of ability to pay or time of day. We envision a world of thriving communities where healing and mental wellness are possible for all. Our mission is to deliver high-quality behavioral health services and emotional support to individuals and communities navigating mental health and substance use challenges to ensure their health and well-being.
We operate in Baltimore City, Central Maryland, and Western Maryland, providing behavioral health and crisis services to support individuals in need. If you or a loved one are struggling, call or text 988 today, or chat with a counselor at 988lifeline.org.
For more information, visit www.bcresponse.org.
