Job Description

The Case Manager provides supportive and direct intensive case management services to the homeless families residing in the Shelter. The Case Manager assesses the client’s needs and jointly develops a collaborative plan that addresses those needs. The Case Manager prepares the client for self-sufficiency and independent living and supports their transition back into the community. The Case Manager engages all clients and conferences with them when issues of noncompliance are identified. The Case Manager organizes case conferences and ensures that their clients are actively involved in their discharge planning.

Responsibilities

• To meet or exceed all the quarterly performance targets, such as: Public Assistance and Employment, Facility Length of Stay, and Exit and Housing Placements as set annually by the Department of Homeless Services and The Salvation Army leadership.
• To abide by the requirements set forth in The Salvation Army Nondisclosure Agreement for Social Services Personnel.
• The Case Manager reports directly to the Case Manager Supervisor regarding all client engagement, social service and case work practices and client related issues.
• The Case Manager has the ability to accurately oversee caseload of 25 families.
• The Case Manager provides supportive assistance to their caseload in efforts to identify and resolve issues that interfere with the client’s ability to find placement in permanent housing. This can include but is not limited to: public assistance needs, vocational/employment needs, medical needs, mental health needs, educational needs, children’s/parenting needs, independent living skills, financial planning, etc.
• The Case Manager actively engages the clients in employment and public assistance outcomes.
• The Case Manager maintains accurate, and detailed case progress notes for every client meeting and engagement that takes place. The Case Manager also enters said case notes in the approved computer database of client records.
• The Case Manager interfaces with various social service agencies in the non-profit and citywide sector for the purposes of advocacy and/or education on new referral sources.
• The Case Manager arranges meetings for overall assessment and intake of newly assigned residents within 24 hours of admission.
• The Case Manager performs all concrete casework requirements and referrals, including assessment and entitlement, in a timely manner.
• The Case Manager identifies clients in need of external services, contacts these social service agencies regarding the client, and helps in establishing relationships with other service providers.
• The Case Manager completes all required paperwork, i.e. bi-weekly service plans, case management notes, referral sheets and statistical requirements on a timely basis. Must input a minimum of 15 contacts per week in the database system.
• The Case Manager engages and reinforces the clients in discussions about Residence rules and regulations and Department of Homeless Service Code of Conduct and Client Responsibility.
• The Case Manager makes recommendations for next step referrals and involuntary transfers for noncompliant clients and/or clients that are not making significant progress towards exiting the homeless system
• The Case Manager provides follow-up and resolution to all client incident reports and complaint reports as is required.
• The Case Manager actively participates in all required client hearings and discharges
• As part of the social service team, the Case Manager supports client’s goal of finding long-term permanent housing.
• The Case Manager participates in weekly housing, intake and case conferencing staff meetings.
• The Case Manager actively engages in weekly clinical supervision with Case Manager Supervisor.

• The Case Manager will be assigned to work one late day per week (12pm – 8pm) and one rotating weekend shift per month.
• To continue to run each of our Family shelters with excellence and to meet the needs of the program, employees may be asked to assume their same position at one of our other family shelters operated by the Salvation Army at the discretion of the Director of Shelters or Salvation Army Department Heads.
• Other assignments and tasks may be added at the discretion of the Director of Shelters or Salvation Army Department Heads.

Personnel Section

• Has respect and consideration for the people being served.
• Demonstrates the ability to recognize priorities in organization of workflow. Able to perform duties independently, with minimal need of direct supervision.
• Maintains the confidentiality of clients, shelter/programs.
• Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, contract staff, volunteers and co-workers.
• Reflects commitment to building a supportive work environment and maintains a positive attitude at the workplace and towards job.
• Projects a good image in dealing with the public and its clients. Is willing to make an extra effort to help build a quality and caring shelter/program.

Qualifications

• A Bachelor’s degree in Social Work, Psychology, or a related field.
• Experience working with clients pursuing independence, and self-sufficiency outcomes is preferred.
• Must be bilingual – Spanish