Job Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

**This Case Manager role is directly responsible for the service provision and housing assistance for the participants

engaged in programs housed out of the Bannock Youth and Family Center. Current programs serve youth and

youth head of households ages 18- 24 who are literally homeless as well as participants with justice involvement.

Service modalities include Motivational Interviewing and Critical Time Intervention. Job duties include conducting

needs-based assessments, community outreach, providing case management services, assisting with housing

navigation, supporting housing retention, connection to income resources and/or public benefits, determining

rental assistance, landlord recruitment/mediation, attending meetings/trainings within the community,

collaborating care with service providers and multi-disciplinary teams, and accompanying participants on

appointments as needed. Requires use of personal vehicle for securing and maintaining housing for the

participants enrolled in the program

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that the participant’s voice is heard, and their ideas play a prominent role in programming.

• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral

process, support services, allowable costs, field-relevant best practices, utilization of the coordinated

entry system and HUD transitional and rapid rehousing standards.

• Provides intensive case management; ensures participant receives regular engagement in services.

• Responsible for collecting necessary documents to obtain and maintain housing, identification

documents, income changes, changes in household, etc.

• Responsible for identifying and serving the unique needs of participant households participating in

Volunteers of America programs and utilizing screening and assessment tools and ensuring the

completion of needs-based screenings.

• Develops specialized knowledge related to service delivery database systems within the organization.

Attends intakes, housing orientations, lease-ups, and ongoing educational opportunities for participants in

VOA Programs. Ensures timely reporting within data entry systems and hard copy files in accordance with

grant guidelines.

• Assists with community-wide outreach to identify eligible participant households presenting substantial

barriers to housing stability. Utilizes the OneHome system as required by funding sources. Assist clients in

their search for housing, filling out rental applications, interpreting leases and understanding tenant rights

and responsibilities.

• The Case Manager facilitates the delivery of appropriate services for participant households as indicated

by relevant service modalities.

• Demonstrates knowledge of resources, a passion for serving the youth and justice involved population

and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a

diverse and dynamic team.

• Provides housing navigation and processes referrals for participating households. Assists in conducting

needs-based assessments if needed in the community.

• Coordinates with the entire team to deliver services most appropriate to meet the needs of presenting

households. Assists in relocating youth as needed and securing emergency housing

Attends orientations, trainings, education programs, staff meetings, community meetings, conferences,

and workshops as requested and applicable to meet the needs of the position.

• Clearly documents all client interactions along with required eligibility and demographic information.

Obtains and maintains literal homelessness documentation.

• Performs duties in a professional manner by maintaining the confidentiality of all information and by

participating effectively within and across teams.

• Facilitates the referral, intake, and orientation process for new YTP households.

• Ensure housing for all participating households is compliant with program standards. Completes housing

quality inspections, rent reasonableness and fair market rent (FMR) assessments.

• Performs job responsibilities in accordance with the Social Work Code of Ethics.

• Performs all other duties as assigned.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Must be willing to use vehicle for service provision throughout a seven-county area. Works in close proximity to

other staff residing at Bannock Youth & Family Center.

POSITION TYPE AND EXPECTED HOURS OF WORK

Full time 40 hours per week Monday through Friday. Some evenings and weekends are required.

LOCATION

455 Bannock Street Denver, CO 80204

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

BENEFITS

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will Remain Open Until Filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

COMPETENCIES

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and

Service).

• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

• Utilization of various databases including Homeless Management Information System and Service Point.

• Ensures equitable and inclusive services.

• Ensures that participant(s) has an active voice in programming.

MINIMUM QUALIFICATIONS OF POSITION

• Bachelor’s degree in human services, social work, or a closely related field or related experience.

• At minimum, one year of direct, full-time case management experience working with youth who are

experiencing homelessness.

• Experience working with literally homeless population; youth and youth headed households.

• Familiarity with current housing market information, housing trends and available resources

• Crisis intervention skills

• Colorado driver’s license and state-mandated automobile insurance.

PREFERRED QUALIFICATIONS OF POSITION

• 1 year of experience directly relevant to the program which this position will work within

KNOWLEDGE AND SKILLS

• In depth knowledge and skill in the application of Critical Time Intervention, Motivation Interviewing

• Proficient written, oral, and interpersonal communication skills.

• High level of competency working with Microsoft Office suite and cloud-based applications.

• Strong time-management and prioritization skills.

• Experience working both independently and, in a team-oriented, collaborative environment.

• Strong organizational skills